Global Environmental & Industrial Response (GEIR) is hiring an Account Manager who will manage to ensure the quality standards of Global, and the customers' expectations are met or exceeded. This position handles developing and nurturing client relationships, identifying growth opportunities, and ensuring the successful delivery of our services.About Us:Global Environmental and Industrial Response works with our clients to understand environmental, health, and safety needs to develop and provide the best solution. Our ability to innovate helps us meet the needs of our customers. Our highly trained personnel are ready to serve industrial needs 24 hours a day, 7 days a week, 365 days a year!Global provides heavy industrial cleaning services to utilities, phosphate/ mining, chemical plants, pulp & paper, and manufacturing facilities with specialization in hydro blasting and vacuum truck work. We provide customized solutions for sulfuric acid facilities, including preventative maintenance and repairs and full turn-key turnaround services. We also offer a variety of waste processing and handling services to ensure that waste generated from client sites, is collected, transported, and disposed of by local, state, and federal regulations.ESSENTIAL FUNCTIONS:
- Responsible for expanding the business at the account, identifying and developing other business opportunities outside of the account.
- Build and maintain strong, long-term relationships with existing clients.
- Understand each client's unique needs, challenges, and objectives.
- Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by Global.
- Responds to customer-related complaints and inquiries and assist with resolving them through operations.
- Responsible for obtaining a PO for any work performed which is outside the scope of the contract.
- Provides information related to contract negotiations, as well as being an active participant.
- Maintain accurate and up-to-date client records, project documentation, and reports within the Global CRM system which includes but is not limited to client activity, weekly schedule, opportunities, and quotes.
- Responsible for daily meetings with the customer to review the status of the work schedule.
- Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
- Demonstrates a considerate, approachable, and constructive attitude toward fellow employees and the customer.
- Report compliance issues to the proper Operation Manager(s).
- Attend and participate in project meetings.
- Coordinates and collaborates closely with Superintendents to give updates on staff.
- Assist with corrective actions at all offices to ensure a high quality of performance is always maintained.
- Identify and pursue new business opportunities within the industrial and environmental sectors.
- Develop and execute strategies to acquire new clients and expand the client base.
- Collaborate with the operations & project management team to ensure the successful execution of projects, meeting or exceeding client expectations.
- Provide clients with regular project updates and maintain open communication channels.
- Stay current with industry trends, regulations, and best practices related to industrial services and environmental cleanup.
- Be able to provide clients with expert advice on industry-related issues.
- Prepare and present proposals, contracts, and quotations to clients.
- Negotiate terms and conditions to secure profitable contracts.
- Monitor project budgets and financial performance, ensuring profitability.
- Collaborate with the finance team to address any financial issues or concerns.
- Maintain accurate and up-to-date client records, project documentation, and reports.
- Performs other duties as directed.
KEY BEHAVIORS:
- Passionate and motivated to grow / challenges are eagerly accepted.
- Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external)
- Maintain a professional appearance.
- Strive for continuous improvement by using new tools and processes.
- Treat co-workers with respect. Promote opportunities within and through referrals.
REPORTS TO:
- Director of Business Development
OTHER INTERACTIONS:
- COO, VP, Director of Project Management, Project Managers, Project Coordinators, District Operations Managers, Mechanics, District Administrative Assistants, Safety Managers
QUALIFICATIONS:
- Bachelor's degree in business, engineering, or science preferred.
- 2 years experience managing and scheduling employees to perform maintenance, industrial, and environmental services required.
- Experience in hazard identification and safety compliance.
- Computer knowledge (Microsoft Word, Excel, emails, etc.)
- Prior experience in an industrial / plant setting is required.
- Must have excellent interpersonal and problem-solving skills and be able to interface with employees at all levels of the company.
- Professional oral and written interpersonal communication.
- Ability to carry/move up to 50 Lbs.
- Ability to perform manual labor in an outside setting.
- Required to work in confined spaces, elevated spaces, and hot, wet, cold, and foul-smelling environments during an 8-12-hour shift while holding various sizes of vacuum hoses.
- Ability to use a respirator in environments where there may be exposure to chemicals, fumes, etc.
- Ability to work over an 8-hour shift if required. May be called out for an Emergency response.
- A clean driving record is required for this position.
- Preferred 8 years of hands-on experience and operation with tools / heavy equipment.
- Ability to travel as necessary to meet clients and attend industry events.
- Results-driven, self-motivated, and a team player.
BENEFITS:
- 6 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
- Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance
- Paid Time Off with accruals starting on day 1 and available at 90 days.
- 401K Match up to 4%.
- $1,500 Driver Referral Bonus
- Pay Increases
- Career Development
- Accident Insurance
- Cancer and Critical Illness Insurance
- Short Term Disability
- Long Term Disability
- Hospital Confinement Indemnity Insurance
Drug-free workplace.Background check required.Global Environmental and Industrial Response is an Equal Opportunity Employer.Military Veterans are Encouraged to Apply.