Location: Philadelphia,PA, USA
Are you ready to join a fast-paced, thriving team in the logistics industry? Our company, an established third-party logistics (3PL) provider, is proud to be women-owned and led. We value each team member's contributions and offer a supportive environment where accomplishments are celebrated, and careers are nurtured.
Job Summary
The Account Manager plays a key role in maintaining and growing established accounts while fostering strong carrier and customer relationships. This position involves managing customer needs, providing solutions, and ensuring smooth and efficient communication and service delivery.
Why Work with Us?
- Competitive base salary (negotiable)
- Comprehensive benefits, including 401(k) with profit-sharing
- Dental and vision coverage
- Paid time off (PTO) and paid holidays
- Paid parental leave
- Personalized, one-on-one training
- Quarterly and annual discretionary bonuses
- Monthly individual and team goals with opportunities for exciting prizes (cash, gift cards, team dinners, and more!)
- A professional and dynamic work environment
- Flexibility and support for families
- A culture that values work-life balance and personal growth
Primary Responsibilities:
- Provide quotes for full truckload, less-than-truckload (LTL), and intermodal shipments to support new customer development.
- Maintain and manage account relationships, ensuring successful booking, tracking, and order updates.
- Leverage industry insights to inform customers of market trends and identify growth opportunities.
- Deliver excellent customer support and handle claims or disputes effectively.
- Serve as a key point of contact between the customer and internal teams, ensuring clear communication and accountability.
- Create and manage Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for new accounts.
- Monitor carrier performance, pricing trends, and lane history.
- Build and expand carrier and warehousing relationships, especially for export drayage.
- Support new business development by fostering relationships with current shippers and receivers.
- Assist with quarterly RFPs, customer invoicing, and payment tracking.
- Conduct cost analysis and provide support for smaller accounts.
- Collaborate with the sales team on administrative tasks and initiatives.
Qualifications and Requirements:
- Bachelor's degree in Business, Supply Chain Management, or a related field.
- Exceptional organizational skills with the ability to prioritize and meet deadlines in a fast-paced setting.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Strong communication, negotiation, and problem-solving abilities.
- Preferred experience in logistics or supply chain roles, including freight brokerage or 3PL.
- Flexibility to work 8 am–5 pm and additional hours as needed.
- U.S. work authorization preferred.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or other protected status under applicable laws.
If you're ready to take your logistics career to the next level, apply today and join a team that truly values its people!