For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Financial Operations team is currently seeking an Accounts Receivable Representative in our Worcester, MA location. This is a full time, non-exempt role. This position is eligible for a remote work arrangement. POSITION OVERVIEW: As a member of Financial Operations, this individual is responsible for accurate and timely billing of premium and application of premium payments. This includes ensuring that all financial controls and balances have been met according to Internal Audit and Finance. This individual performs tasks that will include complex and varied work requests received through multiple channels including email, phone, fax, reports and assigned tickets within established SLAs. IN THIS ROLE, YOU WILL:
- Provide consultative support to contact centers and internal/external partners
- Respond to customer requests (research and billing adjustments) within set guidelines requests can vary from straight-forward to complex
- Support escalation phone calls from contact centers
- Work with other business areas to resolve billing discrepancies
- Support sourcing partners by resolving escalations and reviewing transactions for accuracy
- Draft journal entries as necessary
- Process check status requests including stop payments, reissues and copies
- Transmit payments to the bank within required daily processing times
- Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
- Participation in continuous improvement initiatives for the process
- Project participation as assigned or required
WHAT YOU NEED TO APPLY:
- 1-3 years related experience
- Associates Degree required (Bachelor's Degree preferred)
- Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
- Strong written and verbal communication skills
- Strong math skills
- Knowledge of MS Office Products Basic
- Strong computer skills with familiarity with computer systems for this function
- Ability to perform keyboarding with speed and accuracy
- Ability to use a personal computer and other standard office equipment
- Ability to handle high stress level in day to day activities
- Ability to travel as necessary (may be required for training purposes, etc.)
- Ability to sit for extended periods (up to 90% of work day).
CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: ...@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here Other details
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