Location: Cameron,WI, USA
Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
Principal Responsibilities:
* Contributes to the development of sales forecasts and targets.
* Assists with managing inventories, orders, and related transactions for assigned customers and territories.
* Maintains knowledge of all contractual and regulatory requirements of the customers.
* Verifies and posts details of business transactions to spreadsheets and databases.
* Investigates and resolves customer complaints and/or issues in an urgent manner.
* Reconciles report discrepancies and problems.
* Inputs customer and sales data into processing system according to company procedures.
* Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
* Assists customers and other staff by answering questions related to accounts, procedures, and services.
* Monitor inventories in yards and may be responsible for Alliance customers as assigned.
* Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
* Reviews all quotes and orders to ensure accuracy and timely submission.
* Monitors transactions to ensure compliance with both company and industry procedures and regulations.
* Ensures all proper paperwork is filed in customer folders to meet department policy.
* Participates in the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.
* May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate
* May be required to attend customer service events and field calls with limited overnight travel
* Participates and contributes to company safety program.
* Performs other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.