Location: Wake Forest,NC, USA
About Inhabit
Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.
About Streamline
We are the industry leader in vacation rental software. In 2023, we had our best year to date, and we are excited to continue that growth in 2024 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.
If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.
Job Description Summary
As an Account Support Specialist, you will drive the customer's relationship that the sales team has already established. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.
We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.
What You'll Do (Functions & Responsibilities)
* Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
* Provide technical expertise and ongoing training to our software users.
* Support customers by providing impeccable service via phone, tickets, and/or email.
* Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving and technical IT support.
* Troubleshoot, investigate, and resolve software issues and concerns that assigned customers report.
* QA testing for possible bugs.
* Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
* Handle day-to-day operations and follow-ups for a specific group of assigned clients.
* Review and analyze data regularly to ensure all services are set up and utilized correctly.
* Engage in support and development projects with peers from multiple teams.
* Proven ability to multitask, work under pressure and build ongoing relationships with customers.
* Mentor new company hires while in training.
Qualifications
What We're Looking For (Minimum qualifications)
* Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
* Provide technical expertise and ongoing training to our software users.
* Support customers by providing impeccable service phone and/or email.
* Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving and technical IT support.
* Troubleshoot, investigate and resolve software issues and concerns that assigned customers report.
* QA testing for possible bugs.
* Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
* Handle day-to-day operations and follow-ups for a specific group of assigned clients.
* Review and analyze data regularly to ensure all services are set up and utilized correctly.
* Proven ability to multitask, work under pressure and build ongoing relationships with customers.
* Minimum Qualifications
* 3 + years of experience as an account manager, and/or 2 + years of experience in the property management industry and/or 2 + years of experience in software and/or IT industry.
* Experience in the Property Management Industry helpful
* Customer service experience
* Excellent time management and organizational skills
* Quick learner, detail oriented, and collaborative friendly team player
* Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
* Happy, friendly and approachable individual
Education Requirements
* Bachelor's degree or comparable experience
Type
* Full Time, Hourly, Non-Exempt
Location
* Wake Forest, NC (Hybrid)
Benefits Include
* Competitive Pay
* Health Insurance: Medical, Dental, Vision and Prescription Plans
* Health Savings Accounts
* Flexible Spending Account
* Dependent Flexible Spending Account
* Critical Illness
* Accident
* Retirement Savings Plan (401K) with discretionary company match
* Short and Long Term Disability
* Company Paid $25,000.00 life insurance
* Supplemental Life and AD&D Insurance
* Employee Assistance Program
* Paid Holidays
* Paid Vacation
* Paid Volunteer Time
* Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.