Who we are:At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you'll do: Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.
What you'll do:Critical member to the Sales Enablement Team, the Account Specialist will bridge territory and district level strategies with TD loan and discounting programs. This position will work closely with TD District Sales Managers, Solutions Consultants, Learning and Marketing Teams and represent Sales Enablement and CX team needs in interdepartmental projects.
As an Account Specialist, you will be responsible for:- Consult and recommend loan strategies to District Sales Managers and TD Solutions Consultants to maximize use of loan pool devices and increase return on investment
- Analyze recommender history and level of independent device usage to approve requests for TD loan programs
- Ensure contracts and special loan program orders are completed and scheduled, correspond with special recommenders to ensure successful use of loans and software
- Lead strategic discussions with Solutions Consultants to recommend action plans for areas with low investment return or specific trial and demo needs
- Approve customers for special TD programs such as Evaluation Center discount programs, and Enterprise/demo versions of software
- Provide quoting and order management support to special accounts
- Foster customer relationships, gather and track feedback and recommend improvements to the TD customer experience
- Be an expert in TD solutions and programs; guide recommenders and junior level associates to TD resources, ensuring customers have a consistent and positive pre-sale experience
- Respond to escalated customer and SC inquiries and issues requiring in depth research and follow through
- Represent the Customer Experience Team and their customers during Go To Market and other Product Team and Marketing related meetings and projects
- Actively participate in process improvement projects; manage smaller improvement projects
- Review and update departmental forms and internal process documentation
- Assist in the creation of internal tools and resources for the Outside Sales team including training guides, checklists, videos, and part number and product resources
- Perform various other duties as assigned
What you'll bring:- Bachelors degree or equivalent related experience
- 3 to 5 years experience in a related position
- Attention to detail with a commitment to achieving results through service excellence and high standards
- Excellent written and verbal communication skills
- Excellent problem resolution
- Proficiency in MS Office, including Excel, Word and PowerPoint
- Proficiency in Salesforce or similar CRM`
Where we stand:We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled