Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient,cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market. Learn about our Planet Passionate initiatives: At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.Ready to be part of our team? We are looking for an Account Specialist for our Deland, FL office! Essential Duties:
- Supports Commercial and Operations teams while demonstrating actions representative of the customer centric experience
- Assist with updating transactional records and reporting in Salesforce
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns to facilitate excellent customer relationships
- Provide general written and verbal communications with internal stakeholders as well as external parties including customer contacts to enable successful project coordination.
- Manage all Request for Quotes for specified Key Accounts, ensuring data accuracy and integrity within the Salesforce environment.
- Price new quote requests based on the current customer price book, being mindful of market levels and increasing margins where possible.
- Timely response to customer requests by coordinating information among manufacturing plants, the National Sales Director, and necessary cross-functional groups (credit/finance, procurement, IT etc.).
- Submit and coordinate sample and literature requests for assigned accounts
Additional Compliance Responsibilities:
- Follow the Group Code of Conduct and Group Compliance.
- 4.1 Report compliance concerns, issues, and failures.
- 4.2 Participate in training as required.
Education/Experience:
- Bachelor's degree in business administration, Marketing, or a related field.
- Minimum of 1 year of experience in sales coordination, pricing, or a related role.
- Proficiency in Salesforce and other CRM software.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Computer Skills:
- Must be highly proficient in all Microsoft Office applications (Word, Excel, Power Point) and Outlook and proper utilization and organization of files / folders on a network.
Other Skills and Requirements:
- A proven record of accomplishment servicing internal and external customers
- Strong organizational skills with attention to detail
- Quick turn-around ability; very responsive
- Ability and willingness to work in a fast-paced environment
- Flexible team player with ability to manage multiple projects simultaneously
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.