SENSIS
Who we are:
An integrated cross-cultural marketing agency. We reflect and embrace the cultural diversity of America to develop meaningful marketing programs that drive measurable conversions.
We opened our doors in 1998 (as Focus Multimedia). We got our start building websites and have expanded into a full-service advertising agency, helping our clients take advantage of the fundamental changes taking place in the marketing world – the emergence of digital technologies, expanded multiculturalism, and the transformative impact of social media.
What we are looking for: Account Supervisor – Atlanta, GA or Washington,DCFull-Time / Competitive Salary
What you'll be doing:
- Act as the primary point of contact for assigned clients; escalate, track and solve client issues by monitoring and managing all aspects of daily client performance
- Serve as the liaison between the agency and client to ensure that client goals, budget, and target audience are reached
- Develop and maintain strong active relationships with key client stakeholders at both senior and mid-management levels and have an in-depth knowledge of the industry and client business needs
- Manage accounts including fiscal responsibilities (client budget, expense reporting and campaign profits and losses); execute billing practices, including detailed record keeping and follow-up
- Attend and facilitate all status meetings, client meetings and client calls; deliver formal and informal presentations to clients as well as internal team members
- Display marketing curiosity and a willingness to push your own thinking and the agency's work in new directions
- Acquire in-depth knowledge of each client's business and industry
- Must possess excellent communication skills so as to be able to effectively explain ideas to clients regarding their advertising and media programs
- Assists in the development of program strategies, objectives and tactics
- Will ensure that client expectations and requirements are clearly understood and maintain overall satisfaction and retention of clients on assigned programs/campaigns
- Assists in planning both short and long term strategic objectives for the client
- Take ownership of projects, develop and manage budgets, schedules and scope of resources through collaboration with other team members
- Provide effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time, budgets and results
- Prepare thorough, accurate and consistent work to clients reflective of the agency's quality standards
What you'll bring along:
Experience working in highly collaborative, integrated teams at mid-size advertising agencies
- Bachelor's degree in related field of study
- 5+ years of account management experience
- Excellent organizational skills with a keen attention to detail
- Ability to multi-task and prioritize assignments
- Ability to work both as part of a team and independently
- Ability to balance revenue, client satisfaction and operational responsibilities while meeting deadlines
- Strong interpersonal, customer service, presentation, organizational and problem-solving skills
- Proficiency in Word, Excel, and PowerPoint
What we offer:Medical, Dental, Vision, Aflac, 401K, Generous PTO - Potential growth opportunities
Where:Atlanta, GA or Washington, DC