Location: New York,NY, USA
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client
Salary: $61,000-$62,400
Job qualifications
* Bachelor's degree or equivalent experience
* 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
* 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
* Understanding of USPS regulations
* Understanding of reprographics equipment and usage
* Intermediate Microsoft Office Word and Excel skills
* Basic Microsoft PowerPoint skills
* Prior experience managing vendors preferred
* Basic P&L understanding a plus
* Demonstrated experience prioritizing competing priorities under tight deadlines
* Proven customer service skills are required in order to create, maintain and enhance customer relationships.
* Good written and verbal communication skills, including professional telephone and email etiquette.
* Attention to detail with good organizational skills.
* Must be able to meet deadlines and complete all projects in a timely manner.
* Ability to handle sensitive and/or confidential documents and information.
* Able to make independent decisions that conform to business needs and policy.
* Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
* Must work well in a team environment.
* Must be able to interact effectively with multi-functional and diverse backgrounds.
* Ability to work in a fast-paced environment.
* Must be self-motivated with positive can-do attitude.
Job duties
(* denotes an essential function )
* *Ensure team provides outstanding service to client, while building strong customer relationships
* *Create an environment conducive to service expansions and new business opportunities
* *Maximize profitability through the effective utilization of labor and resources
* *Immediately resolve any operational problems or issues
* *Produce required reports on schedule
* *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
* *Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
* *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
* *Train new employees on policies and procedures
* *Address performance issues among team members
* *Work with manager to create development plans and challenging assignments for team members
* *Escalate to manager client or team concerns to proactively resolve issues