Account Support Representative 11:30a-8p
: Job Details :

Account Support Representative 11:30a-8pBuffalo, NY, USA Req #3201Thursday, November 21, 2024If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning anddevelopment opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed.Who we are:ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital.What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Receive inbound calls from ACV customers.Resolve customer inquiries using resources like Salesforce and internal ACV tools.Perform outbound calls to ACV customers as needed to resolve issues.Document activities, strategies, and efforts within Salesforce.Provide pre- and post-sales support to ensure consistent repeat business.Meet or exceed SLA's for issue resolutions.Understand ACV policies and procedures.Work with other departments to resolve customer inquiries.Present current ACV offerings and services to promote business.Communicate with business owners and decision-makers professionally.Meet or exceed all goals and KPIs set by management.Perform additional duties as assigned.What you will need:High School Diploma or equivalent required.2 years' administrative or customer service experience.Ability to read, write, speak, and understand English.A reliable self-starter who thrives in a fast-paced environment.Customer-first philosophy.Resilience, problem-solving skills, and results-driven.Experience supporting customers (customer service/retail) is a plus.Fluent Spanish is a plus.Team player and adaptable.Compensation: $21.00 per hour. Final compensation will be determined based on the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.No immigration or work visa sponsorship will be provided for this position.#LI-CG1Our Values: Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.#J-18808-Ljbffr