Account Support Representative (Partially Remote)
An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.
Join our dynamic team as an Account Support Representative in Lancaster, PA!
With a focus on hospitality and creative problem-solving, our Account Support team delivers an exceptional customer experience to chain restaurant operators. If you share our enthusiasm for customers and thrive in a collaborative work environment, we'd love to discuss the Account Support Representative position with you!
Who we are…
Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts is dedicated to expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team's overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector.
What we offer…
- Comprehensive Benefits: Enjoy a competitive package including paid time off, medical and dental coverage, and a 401k match.
- Growth Opportunities: We prioritize your professional and personal development with courses, a resource library, and personalized training.
- Wellness Focus: Take advantage of our on-site fitness center and a newly renovated employee cafe stocked with a variety of healthy breakfast and lunch options.
- Community and Culture: Engage in community involvement, enjoy professional development luncheons, and thrive in our energetic, dog-friendly team environment.
- Work-Life Balance: Benefit from work-from-home opportunities and a culture that values your well-being both at work and at home.
What we're looking for from you…
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a customer-centric attitude
- Empathy and active listening skills
- The ability to multi-task and prioritize responsibilities in a fast-paced environment
- Adaptability to evolving processes and a willingness to embrace change
- A strong work ethic with a high level of internal motivation
- An ambition to learn and grow both professionally and personally
- The ability to work effectively both independently and within a team framework
- Strong time-management skills to succeed in a hybrid work environment
- A desire to pursue avenues for self-improvement and contribute to company growth
- A college education (preferred, but not required)
What you'll be doing day to day…
- Handle customer inquiries via phone, email, and live chat.
- Provide prompt and accurate responses to customer queries, maintaining a professional and empathetic tone.
- Address customers' questions related to platform, order, and product issues in a timely manner, probing effectively to understand the root causes.
- Offer expertise and tailored support to specific chain clients, aiming to enhance loyalty and increase sales.
- Provide strategic solutions to turn potentially negative experiences into net positive results.
- Educate customers about our products, services, policies, and procedures.
- Proactively identify ways to improve our standards, procedures, and operational efficiencies.
- Monitor fulfillment issues and work with other divisions and external contacts to provide customers with timely order status updates.
- Maintain accurate and comprehensive records of customer interactions and resolutions on various platforms.
- Learn about the food service industry, the products we sell, and the unique needs of the clients we serve.
If you're ready to embark on a challenging and rewarding career, submit your resume and cover letter today!
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.#J-18808-LjbffrRemote working/work at home options are available for this role.