Shift:11AM-8PM EST (Training 8AM-5PM the first 3 weeks)
Job Description & Responsibilities :
- Answers inbounds calls to resolve past due balances and meet daily collections and call goals.
- Initiates calls to clients based on risk to resolve outstanding receivables.
- Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk.
- Maintains daily call requirements based on the forecast provided to ensure standards are met.
- The position is currently Hybrid, where the employee will be in-office or working from home two-to-three times per week.