Accounting - Retail Support Specialist
: Job Details :

Wallis Companies Job DescriptionSUMMARYRetail Support Specialist IThe primary role of this position is supporting the company-operated stores; auditing daily sales reports and correcting exceptions; processing third party data files and reconciling to the store paperwork; correcting Weighted Average Cost (WAC) issues; and reviewing audits to maintain accurate inventory levels.Retail Support Specialist IIIncludes all items for Retail Support Specialist I with the following additions:Responsible for analyzing financial data, preparing supplemental financial reports for the Operations division, as well as supporting the Retail Support Specialist I and Pricebook Specialist. The Retail Support Specialist II will also be responsible for making recommendations to improve existing control policies and procedures.RESPONSIBILITIES BY COMPETENCY: (*denotes an essential function of the position)Business Results OrientationRetail Support Specialist I*Audit Store Reports utilizing Audit-by-Exception Processes and communicate/correct errors and omissions. If exceptions are identified, verify computer entries by matching to the source documents (register tapes, invoices, receipts, electronic files, etc.)*Review Inventory Audit results and provide Operations personnel with feedback regarding resultsWork with Store Management to maintain accurate inventory levels*Verify key operational data daily to identify errors or inconsistencies with back up documentation*Perform month end financial review and general ledger journal entries*Assist in identifying and correcting breakdown in policies and procedures*Prepare monthly sales tax reports*Reconcile general ledger accounts monthly and resolve outstanding itemsFile hard copies of documents sent in by the stores*Support and actively work to meet the goals set the Accounting & Finance Balanced Score Card*Maintain regular attendance and follow designated safety practicesPerform other duties not listed as required.Retail Support Specialist II*Includes all items for Retail Support Specialist I with the following additions:*Analyze Inventory Audit results and provide Operations personnel with feedback regarding resultsIdentify efficient solutions to problems or adjust processes/procedures to increase efficiency and streamline processes*Monitor manually entered store data and follow up on non-compliance*Support operational changes and work with Retail Support Specialist I, Pricebook Specialist, stores, vendors, and other Departments to research and resolve issues or new implementations*Maintain accurate site traits, system configuration, and form setup within PDITroubleshoot failed imports and processesAssist with Pricebook entries and maintenanceCommunicationRetail Support Specialist I*Communicate all audit findings and recommendations to appropriate company personnelProvide assessments of the performance of the system operators to Operations and Support Services personnel*Communicate any violations of company policy to appropriate company personnel*Identify concerns/opportunities regarding store system operations and recommended improvements*Communicate issues noted during audits verbally and in written form*Communicates in a professional, effective and appropriate manner with internal and external customers*Notify Retail Accounting Manager and Operations personnel of material discrepancies with daily paperwork*Communicate changes in the external audit schedule to Company operated storesRetail Support Specialist II*Includes all items for Retail Support Specialist I with the following additions:Provide training for company personnel on changes to system processes and procedures as needed.Customer Service OrientationRetail Support Specialist I*Provide excellent customer service by proactively supporting the Operations and Support Services divisions with efficient solutions and timely, accurate information*Respond to all requests from company personnel in a timely and accurate manner*Provide guidance and feedback as needed to company employees to ensure company control policies and procedures are being followed and that processes are completed efficientlyMake recommendations for improvements to company policies and proceduresRetail Support Specialist II*Includes all items for Retail Support Specialist I with the following additions:Developing TalentRetail Support Specialist I*Provide guidance and refresher training to store personnel in activities related to company policies and procedures and in completing daily paperwork and issues as they arise*Give guidance to Operations personnel to help solve problems/opportunities at the store levelUnderstand the functions of the other members of the Accounting Department to sufficiently answer or seek out answers when necessaryProvide experience, skills and expertise as needed to coworkersCross-train co-workers*Complete safety training as requiredRetail Support Specialist II*Includes all items for Retail Support Specialist I with the following additions:Technical ExpertiseRetail Support Specialist I*Develop and maintain knowledge of company control policies and procedures as set by the company and that are required to be followed by all store managers*Maintain knowledge of the store operating systems to provide guidance and assistance to store personnel when needed*Develop and maintain knowledge of item-level and category level inventory processes and the techniques for researching variances*Develop and maintain knowledge of various file types to troubleshoot import errors*Develop and maintain proficiency in several different software programs*Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediatelyRetail Support Specialist II*Includes all items for Retail Support Specialist I with the following additions:Investigate import/export informational breakdownsUnderstand various file types and data transactional processes*Analyze store data and identify variances*Review physical inventory counts for large variances to determine validity of variance and make adjusting GL entries as neededSUPERVISORY RESPONSIBILITIESNo direct employees supervised.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)Education: Retail Support Specialist I - Required: Equivalent to high schoolRetails Support Specialist II- Required Equivalent to high schoolPreferred: Associate degree and/or additional training in Retail or Inventory Accounting or AuditingExperience: Retail Support Specialist I - Preferred: Over 1 year up to and including 3 retail or accounting experienceRetail Support Specialist II - Required: Over 1 year up to and including 3 years in retail experience Preferred: Over 1 year up to and including 3 years' experience in accountingLanguage Skills: *Ability to read, write, speak, and understand English in a professional manner that issufficient for effective communication with groups of managers, clients,customers and the general public.(may be representative but not all-inclusive of those commonly associated with the position)Skills and Abilities: *Skill performing diversified duties involving an intensive knowledge of specialty field and the use of a wide range of procedures. Ability to use own judgment to analyze facts and circumstances surrounding individual problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice.Technology, Tools,And Equipment: *Computer, *Microsoft Excel-Intermediate level of proficiency, *Word & Outlook - Beginner level of proficiency, , *Accounting software, *Telephone, *Copy/Printer/FaxCertificates, Licensesand/or Registrations: None requiredPHYSICAL DEMANDSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Amount of TimeNoneUnder 1/31/3 To 2/3Over 2/3Amount of TimeNoneUnder 1/31/3 To 2/3Over 2/3See:Must be able to read computer screen and reports.XLiftingStand/Walk:Occasional visits to other locations in the building.XUp to 10 pounds:XSit:Must be able to perform work at desk, computer, filing, etc.XUp to 25 poundsXTouch/Grasp/Feel:Must be able to input electronic data, manipulate paper, use phone systemXUp to 50 poundsXClimb or balance:XUp to 100 poundsXStoop, kneel or crawl:XOver 100 poundsXTalk or hear:Must be able to communicate in person and on telephone systemXWorking conditions:Office atmosphereXDisclaimer:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.INDRSS