Position SummaryThis is an exciting opportunity to create a highly impactful Collections process in a growing organization. The position will provide the right candidate an opportunity to help grow the company's bottom-line results!As an Accounts Receivable Coordinator, you will lead efforts to investigate, negotiate, and collect delinquent client account balances. Individuals with an inquisitive mindset, an ability to build a rapport with our parking customers and analyze account balances are encouraged to apply.The ideal candidate must have a demonstrated ability to create and sustain best in class collection processes.Essential Duties and Responsibilities
- Provide organizational leadership and subject matter expertise on monthly parking A/R.
- Monitor and enforce payment plans agreed to by delinquent customers. Promptly bring any potential problem to their supervisor's attention. Role must establish and maintain strong working relationships with Customer Care, Operations, Accounting, and external Collections Agency to manage the monthly parking collections cycle.
- Develop post orders for individual locations & client profiles.
- Reconcile customer accounts and resolve customer issues. Identify payment discrepancies and initiate dispute resolution process to facilitate rapid collection.
- Prepare accounts receivable aging with collection status reporting for stakeholders. Prepare and communicate collection updates to internal stakeholders.
- Perform analysis of account balances to ensure payment and billing activities align with policies and procedures.
- Partners with the Customer Care/Operations/Accounting team to resolve billing disputes discovered during the collections process. Demonstrated ability to establish cross-departmental partnerships.
- Respond to inquiries and request from internal departments.
- Update monthly parking customer account information in the billing system as needed.
- Coordinates with outside bill collections organizations to ensure customer payments are accurate, timely, and correctly applied in the billing system.
- Establish and maintain thorough records documenting customer communications.
- Recommend, and work to implement, A/R and Collection best practices and continuously improve processes and procedures.
- Miscellaneous duties as assigned.
Non-Essential Duties and ResponsibilitiesOther special projects as assigned by Manager.Minimum Job Qualifications
- Bachelor's degree
- One to three years of experience in overseeing Accounts Receivable and Collections processes.
- Excellent oral/written communication and customer service skills.
- Ability to multi-task and be flexible with job duties
- Excellent computer skills including Microsoft Office
Critical Qualifications
- Customer service oriented
- Analytical skills to resolve issues.
- Highly organized and detail focused.
Performance StandardsThis position will receive an annual performance review from the direct supervisor to discussactual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. Physical Demands and Working ConditionsThe physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environmentcan range from minimal to moderate.Internal ContactsPrimary internal contact is with the various department personnel.External ContactsExternal contact is with the customers, and Collection Agencies. Additional contacts as deemed necessary.