Description:
Responsible for reaching out to customers to collect payment for overdue bills, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Training and Certification Requirements:
- Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
- Possess at least 1 year of Collection experience
- Possess good knowledge of office procedures and administration
- Possess proficiency in computer software related to accounts receivable
- Possess excellent attention to details and must be able to perform tasks accurately
- Ability to analyze and solve problems
- Possess excellent communication skills, on phone, in written and verbal forms
- Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.
Requirements:
- Make daily collection calls and make proper updates in the system.
- Set up automated email notification for customers that have invoices 30 days old.
- Manage AR Past Due Report
- Manage the 45 day call list
- Respond to emails in the AR in-box.
- Send statements to outstanding customers
- Interact with customers to resolve outstanding issues
- Reconcile accounts to investigate and resolve billing discrepancies or misapplied cash transactions.
- Carry out collection and reporting activities according to specific deadlines.
- Monitor customer account details for non-payments, delayed payments and other irregularities.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Make arrangements for payment of outstanding and late accounts; prepare documentation for management.
- Investigate and ensure resolution of customer queries.
- Assist with month-end closing.
- Required to attend weekly administrative meeting.
- Required to complete bi-monthly review.
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