Location: Birmingham,AL, USA
ResponsibilitiesAltec is hiring a Customer Service Team Lead for the Accounts Receivable Department in Birmingham, AL. This positionserves as a team leader or subject matter expert in the AR Dept. while compiling, classifying, recording, verifying and maintaining accounting data and records with minimal supervision. These associates are expected to participate and support overall department deadlines and objectives.ResponsibilitiesCustomer Service and Support:Manage a high volume of emails and phone callsEnsuring clear and effective customer communicationDocument all customer interactions in the ticketing systemQuickly identify issues and provide appropriate solutionsHandle customer invoicing issues and requestsMail invoices to customersAsst customers trying to pay invoicesTeam Collaboration:Support teamBalancing emotional responsibility for their work ethic and successContributes to team planning and organizationProduces team reportsTraining and Development:Train membersProviding written work instructions for each taskEnsure that each manager trains their assigned tasks and schedules time for training sessionsResolves moderately complex issues involving multiple accounts or across departments without supervision. Apply concepts learned from previous scenarios to address future scenarios without consultation.Sustainment of previous continuous improvement efforts.Takes an active role in continuous improvement opportunities.All other duties as assignedEducation, Experience, and Skills RequiredHigh School Diploma or GED requiredTwo years applicable experience, with one of those being at Altec OR Four years applicable experiencePC skills using Microsoft Office 365 suite.Excellent written and verbal communication skillsMust be able to work with team members and work with minimal supervisionOther Position SpecificationsDemonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedProven Account Management skills required in order to create, maintain and enhance customer relationshipsMotivated, goal oriented and persistentMaintain Company confidentialPlease apply directly on our website 1929, Altec has been a company committed to excellence, consistently raising the bar through innovative design, manufacture, integrated safety features, and a continued dedication to total customer satisfaction. Altec' products can be found in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.Altec's values-based culture provides opportunities for associates to have a fulfilling professional career.Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - TeamworkBenefitsAmong our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec's benefits package are listed below.Medical, Dental, and Vision Health Care PlansRetirement Savings Plan - Traditional 401(k) or Roth 401(k)Tuition Reimbursement Program (helps meet CPA credit hours requirements)Company Holidays, Paid Vacation, and Vacation PurchaseCompany Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)Personal and Professional Learning/Development OpportunitiesPlus more!Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote q alified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity