Job Title: Accounts Receivable Supervisor: Hospital Administrator(s) About Us: Absecon Veterinary Hospital has been a pillar in the community providing comprehensive veterinary care to Atlantic County and surrounding towns since 1980. We are a team of more than 120 doctors, technicians, assistants, client service representatives, and other support staff. Our team members are committed to BEing EPIC - Believing in...Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We incorporate our core values into everything we do. Summary: We look forward to hiring a person who is friendly, highly motivated, and organized. We are looking for someone who will embrace our philosophy of top-notch customer service, outstanding client and patient care, and teamwork. Preference will be given to experienced applicants, but not required. Flexible work schedule, competitive salary, and comprehensive benefits package will be provided to the right candidate. Our benefits package includes health insurance, 401K match, CE allowance, an internal bonus system, vacation and sick time, and veterinary discounts. Qualifications:
- Bachelor's Degree (Business, Finance, or Accounting preferred)
- Knowledge in accounts receivable, billing, etc.
- Ability to learn and continually train; patience and respect for patients; good communication skills, coordination, and ability to take direction
- Ability to work in a high stress, fast-paced environment
Essential Functions:
- Must be able to ambulate/move and bend/stand for 90% of time
- Must be able to move supplies up to 50 pounds
- Must have the ability to work in a hospital setting, which includes:
- Exposure to potential caustic agents, medical grade radiation, and cleaning products
- Exposure to zoonotic diseases and wounds potentially inflicted by patients
- Exposure to moderate to loud noises (such as barking)
Job Duties and Responsibilities:
- Responsible for customer billing and related administrative tasks in support of accurate and timely collection of accounts receivable.
- Reconciles patient records/charts with invoices, monitors charges, ensure accuracy and timely collections.
- Checks open invoices of hospitalized patients and updates with daily treatments, medications, etc. with clinical team.
- Reconciles daily balances and communicates with clients, clinical staff, and management teams.
- Contacts clients to communicate invoice information, provide financial updates and collect payments.
- Serves as financial contact to the management team regarding billing and payments.
- Partners with clinical team to address client concerns regarding treatment billing, UBA's.
- Audits the invoices against the daily patient list to ensure all encounters have been captured correctly.
- Must always maintain professional and courteous relationships with all team members.
- Reporting any emergent issues to supervisor
- Sending weekly reports to supervisor regarding the workflow and any issues that occurred during the week
- Providing feedback to supervisor regarding staff on the floor
- Updating the staff with information that may be important to their work as directed by supervisor
- Promoting team cooperation
- Continually working to improve team morale
- Maintains AAHA standards in the general practice in conjunction with the Accounts Receivable Supervisor
- Completing 20 hours of CE each year as directed by Human Resources
- Performing other duties and responsibilities as assigned by the supervisor and/or management staff
- Adhering to all Absecon Veterinary Hospital policies and procedures
- Attending all supervision and staff meetings as assigned
- Completing any required internal trainings or continuing education (CEs) required by Absecon Veterinary Hospital, or as required by federal, state, and/or local licensing/certification boards