SUMMARY:Responsible for collection of past due amounts, account and payment reconciliation, order releases, and new account approval/set up. EDUCATION/EXPERIENCE:
- High school diploma.
- Minimum 2+ years' experience in Accounts Receivable/Collections/Cash Applications or Customer Service.
SKILLS/KNOWLEDGE/ABILITIES:
- Advanced computer skills in MS Office, particularly Excel.
- Excellent communication skills, both written and oral.
- Excellent customer service skills.
- Working knowledge of accounts receivable and some accounts payable. organizational and recordkeeping processes.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
ESSENTIAL DUTIES:
- Initiate and maintain collection calls on all past due amounts until past due amounts are resolved or paid.
- Record all contacts or attempted contacts in A/R screen.
- Answer incoming calls from customers and franchises and resolve questions or problems.
- Account adjustments: Research, apply, and transfer credits where applicable.
- Write off miscellaneous balances approved by the Controller.
- Research and reconcile misapplied customer payments where applicable.
- Review and research miscellaneous checks that are identifiable by cash applications.
- Order Hold review: Review all orders on hold within your assigned group of accounts multiple times per day to ensure timely release of qualified orders
- Notify franchise of orders remaining on hold.
- Make determinations on credit limits and release of orders based on information provided through bank and trade references.
- Enter select customer invoices into various outside billing portals.
OTHER DUTIES:
- Update incorrect customer account information data in the computer on all returned mail.
- Other duties as assigned by Manager.
PHYSICAL REQUIREMENTS:
- Must be able to efficiently use a personal computer equipped with standard keyboard and mouse.
- Ability to communicate in English, to locate, read, and report information.
- Ability to stay stationary for extended periods of time, while sitting at a desk.
Winzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.