This role will be responsible for premium receivable collections and reporting related to Old Republic Strategic Operating Companies (SOC) and will require collection management skills and customer service excellence. Responsibilities:
- Collection Management: Meet all departmental collection and processing standards, including accurate cash application and issuance of cancellation notices.
- Broker Management: Ensure timely, accurate payment remittance and minimize late reporting.
- Customer Service: Ensure prompt, complete, and professional communication with all stakeholders.
- Financial Management: Research A/R reconciliation discrepancies, identifying the root cause and resolution to minimize future instances.
- Prepare monthly collection action reports for management.
- Prepare disbursement requests for policyholder returns and broker commissions.
- Demonstrate commitment to PMA's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- Bachelor's degree or at least 2 years of Accounts Receivable experience
- Proficient with Microsoft Office suite
- Strong oral and written communications skills
- Excellent customer service orientation
- Strong analytical, problem solving, and settlement skills
- Strong organization and time management skills
- Ability to work well collaboratively and independently