Accounts Receivable Representative
: Job Details :

Posted Thursday, October 10, 2024 at 4:00 AM

Accounts Receivable Representative

Who are we?

Versant Health is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, and no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

What are we looking for?

Primary job responsibilities include assisting clients with billing/statement problems, posting checks and wires, and balancing/auditing accounts. Provide effective communication with clients and staff while handling inquiries and issues in a courteous, professional, and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks.

Where you will have an impact:

• Research & apply daily checks to accounts. Post wires when given by Manager.
• Download lockbox files and complete reconciliation as needed.
• Work closely with clients, brokers, and TPAs on various problems and concerns regarding billing, statements, and eligibility issues.
• Research, reconcile, audit, resolve, and make balance adjustments on accounts when necessary.
• Prepare statements for any that require mailing via U.S.P.S., emailing in pdf format.
• Download lockbox data from banks daily.
• Manage tracking of adhoc billing in NetSuite to track and apply funds as received.
• Responsible for supporting collections activities and calling, mailing, or emailing past due accounts for collection as necessary.
• Filing of monthly statements.
• Establish work procedures and processes for the Billing Department that support company and departmental standards and strategic directives.
• Maintain and support any SOC-related control activities, retaining evidence as needed per definition.
• Regular reliable attendance is required.

What's necessary to do the job?

• High School Diploma/GED or equivalent.
• Proven experience in Accounting – Accounts Receivable and Collections.
• Experienced and skilled in working with Microsoft Excel and Word.
• Prefer previous customer service and accounting experience or knowledge. Excellent computer skills and proficiency with word processing and spreadsheets.
• 2-3 years of Accounts Receivable experience preferred.
• 1-2 years experience in the insurance, health, or vision care industry preferred.
• Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence. Experience and ability to prioritize multiple tasks appropriately.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$20.19 to $21.63].

All incentives and benefits are subject to the applicable plan terms.