Job Type Full-timeDescriptionWhy EverstoryAt Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding ofthe profound and complex nature of grief. Every person's journey through loss is unique, and we are committed to providing compassionate and personalized support.We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners' role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.The Impact You Will MakeThe Accounts Receivable Specialist will play a crucial role in enhancing our accounts receivable (AR) processes across over 400 locations nationwide. This position involves strategizing with location administrators and General Managers to resolve AR issues, ensuring timely collections, and providing guidance on prioritizing accounts. The specialist will be responsible for following up with locations that are not making progress, offering targeted support, and implementing best practices to improve overall AR performance.Essential Duties and Responsibilities:
- Collaborate with location administrators and General Managers to develop and implement effective collection strategies.
- Analyze AR data to identify trends and areas for improvement.
- Provide insights and recommendations on which accounts to focus on to maximize collections.
- Regularly monitor the progress of locations in meeting their collection targets.
- Follow up with locations that are not making sufficient progress, identifying barriers, and providing solutions.
- Ensure accountability by tracking performance metrics and reporting to AR Manager.
- Offer targeted support and develop action plans for locations facing significant AR challenges.
- Create and distribute updated collections scripts, templates, and other resources.
- Develop specific performance metrics for General Managers related to the support and success of collections efforts in their locations.
- Coordinate with the AR Manager to refine reporting tools and enhance support capabilities.
Requirements
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Minimum of 5 years of experience in accounts receivable, collections, or a related area.
- Proven experience in strategizing and implementing collection processes and improvements.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
- Proficiency in Microsoft Office Suite and experience with AR software.
- Ability to travel as needed.
- Must possess valid driver's license.
Core Competencies:
- Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Work Environment:
- On-Site at Support Center, M-F required.
Our Investment in YouEverstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more! Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.