Job Description The Dartmouth Group is currently seeking a full-time Accounts Receivable Customer Service Specialist to join our team. You will report directly to the accounts receivable manager for a successful property management company. We are looking for someone who can multi-task, is extremely detail-oriented and is able to work in a team environment. The successful candidate for this position will be responsible for basic accounts receivable tasks and providing excellent customer service to our clients. Responsibilities include:
- Handle a large volume of incoming calls and emails from our clients
- Communicate with clients about billing or payment discrepancies and other questions relating to their accounts
- Provide support to department managers regarding billing disputes and work with the manager on a solution
- Post and deposit checks through remote deposit scanner daily
- Post charges and credits to client accounts
- Process late fees following a schedule throughout the month and send notices using our third party vendor
- Initiate collections process on past-due accounts
- Process returned payments and notify owners in writing
- Maintain changes to client database such as homes changing hands, monthly charges, contact information, etc.
- Handle general office tasks such as scanning, shredding, mailing correspondence
- Performs other functions as assigned
Requirements
- College degree preferred or more than 3 years of experience working in an accounting environment
- Highly detail oriented with strong organizational skills
- Commitment to excellent customer service and support
- Knowledge of basic accounting concepts including the ability to read and understand a client ledger
- Communicate effectively with team members using written and verbal communication
- Works well in a team environment
- Multi-task and prioritize assignments
- Well-developed problem-solving skills
- Proficiency with Microsoft Word, Excel and Outlook
Company Description With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.