COMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets and the Observatory deck attraction in ESRT's flagship Empire State Building - the World's Most Famous Building . The Company is the recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2024, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY Empire State Realty Trust, Inc. is seeking an Accounts Receivable Specialist to join the Accounts Receivable Team. In this role, you will be responsible for billing clients, verifying transactions, monitoring incoming payments, and spotting accounting discrepancies. The Accounts Receivable Specialist will be responsible for generating monthly tenant invoices and ensuring all internal controls have been maintained. RESPONSIBILITIES
- Bill monthly rent charges to tenants
- Bill electric usage (i.e. Submetered, ERIF, including quarterly ERIF adjustments) and other utility charges
- Process HVAC calculations received by Property Management
- Process profit sharing and settlement adjustments
- Process other billings such as late fees and holdover rent, as applicable
- Upload escalations billings provided by Property Accountants
- Create debit/credit memos to enter batch uploads in Yardi
- Prepare monthly rent variances for recurring charges
- Generate monthly electric variances and identify 15% differences for operations
- Review electric surveys to adjust tenant charges in accordance with each tenant's lease
- Process work order uploads
- Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
- Provide uploads to support TXT files for electric charges and rent statements distributed by OSG
- Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants
CASH RESPONSIBILITIES
- Review lockbox receipts and save pdf images on shared drive
- Apply receipts to tenant ledgers in Yardi Voyager
- Scan checks received to Chase
- Contact tenants regarding open balance
- Respond to tenant inquiries regarding their rent bills and ledgers
- Research applicable portion of tenant leases to answer routine tenant inquiries
- Work with the leasing agents, property accountants, and lease administrators as necessary
- Create and maintain ticklers (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
- Reconcile tenant ledgers as needed, to ensure accurate handling of tenants account and accurate reporting of their account status
- Process security deposits in tenant ledger, miscellaneous charges, and income
- Application of zero-dollar receipts as needed
OTHER RESPONSIBILITIES
- Send an Accounts Receivable Aging report to Leasing, Broadcast Director, upper management, and building attorneys every Monday morning
- Prepare monthly close reconciliation
- Understand and participate in the department's internal controls
- Assist with internal and external audits
- Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations
WHAT SUCCESS LOOKS LIKE
- Success within this position meets the needs of the company and the tenants
- The ability to clearly communicate, work well with all team members within the organization and understand the importance of customer service
- Finding the solution for the tenant inquiries as needed
REQUIRED SKILLS / ABILITIES
- Exceptional written and oral communication skills
- Outstanding customer service skills
- Strong proficiency in MS Office (Excel and Word)
EDUCATION & EXPERIENCE
- Bachelor's degree in a related field
- 3 to 5 years experience in real estate
- Yardi or other real estate management software experience
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
- At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value - in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive, and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -
- Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
- Dependable - you take a strong sense of ownership and accountability over your work
- Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious - you consistently look for new ways to work smarter, not just harder
- Ethical - you treat others with respect and embrace and contribute to a culture of diversity and inclusion
- Positive - you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
WELL-BEING
- Generous paid time off
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$70,000 - $75,000 a year Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an affirmative action and equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Accommodations are available for applicants with disabilities