ACCOUNTS RECEIVABLE SPECIALIST Centerbrook, CT Tower Laboratories is the premier effervescent product manufacturer in the U.S. We develop and manufacture over-the-counter medications, prescription pharmaceuticals, personal care, beverage and household products. Our product line includes denture cleanser tablets, antacids, cold medications, nutritional supplements, instant soft drink tablets and bath tablets. We are expanding our product base and currently have several new and interesting products in the development stages right now. Please visit our website to learn more about us at www.towerlabs.com.POSITION SUMMARY & RESPONSIBILITIES: The A/R Specialist is an integral member of the Accounting team with primary responsibilities in the functional areas of accounts receivable (A/R) and debit management. Responsible for managing and processing customer chargeback disputes on behalf of the company. This role requires a high level of accuracy, attention to detail and the ability to interpret sales contracts. The AR Specialist has excellent customer service and organizational skills, and is able to resolve customer/freight carrier disputes in a timely manner. . Also responsible for Receptionist functions and office supply inventory. This is a full time, in-office, non-exempt hourly position; hours on 1st shift are 7:30am to 4:00pm ESSENTIAL FUNCTIONS:
Daily review of customer chargeback deductions; Research and verify legitimacy of deductions Resolve deduction discrepancies by communicating with customer, freight carries, and internal departments: Controller, Sales Team, and Warehouse personnel. Process necessary documentation for shortage deductions; Prepare documents for non-payment cancellation and reinstatement processes. Collect balances due or review for potential credit memos. Back up for cash receipts posting and invoicing. Ensure that organized, detailed collection notes are made within the company's ERP system. Adhere to policy and procedures per customer sales contracts, business guidelines and chargeback processes. Partner with Sales & Warehouse Management to support business process continuous improvement activities; identify insights on root cause analysis/error prevention solutions. Create weekly customer cash forecast for executive management. Prepare daily bank deposit slips; backup for applying payments to accounting system. Daily mail pickup and drop off. Sort and distribute mail Perform Receptionist duties; covering front desk, greeting & directing visitors according to Visitor Policy. Maintain inventory of office supplies; maintain inventory of toner for all copiers in both CT facilities. Performs all work in accordance with established safety, GMP and company procedures. Other responsibilities as assigned. qualifications:
- Strong knowledge of the chargeback process
- Proficient in the use of ERP and Customer/Freight Carrier claim web portals
- Knowledge of spreadsheet (Excel) and accounting software
- Strong attention to detail
- Exhibit exceptional customer service to internal as well as external customers
- Ability to analyze and resolve disputes in a timely manner
- Excellent communication skills
- Ability to manage multiple tasks
- Associate's degree in Accounting or equivalent work experience in Accounts Receivable
- Previous experience in credit & collections highly preferred
This family owned, medium sized company is headquartered in Centerbrook, Conn., and offers a complete benefit package including: medical, dental, short term & long term disability, life and AD&D insurances, Flexible Spending Health and Dependent Accounts (FSA), Health Savings Accounts (HSA), tuition assistance, free uniforms, safety shoe & glasses reimbursements, discretionary bonuses, generous PTO, paid holidays, 401(k) with company match. Come join our team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.