Location: Victor,NY, USA
CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.
Job Summary:
Liaison to customer accounts for billing inquiries and focal point for; cash applications and collections related activities. Reconcile accounts receivables, perform collection management processes, and post payments. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit.
* Handle & process daily cash receipts.
* Apply incoming customer payments to their respective accounts and invoices.
* Manage discrepancies, deductions and/or adjustments.
* Performs collection related tasks for accounts with past due receivable balances.
* Responsible for monitoring and maintaining assigned accounts portfolio.
* Identifies bad debt and/or financial exposure risk
* Establish and maintain effective and collaborative working relationships with customers and internal partners.
* Communicate with customers regarding billing and other general inquiries.
* Accountable for reducing accounts receivable aging/delinquency, for assigned accounts.
* Maintain accurate records pertaining to accounts receivable, credit, discrepancies, issue resolution, etc.
* Weekly and/or monthly reporting
* Reviews and processes pending orders, and account adjustments within the department policy guidelines.
* Interact directly with customers and internal partners to analyze and resolve disputed items according to company policies and department procedures.
* Enlists the support of sales and management, when necessary, to expedite the collections and/or issue resolution processes.
* Assists in the financial analysis, credit underwriting and approval process for new accounts.
* Collaborates with the Sales and Marketing departments in support of customer related inquiries, new program launches and other initiatives.
* Recommends and prepares severely delinquent accounts for external collection proceedings.
* May be required to participate on special projects in support of the Accounts Receivable dept. and/or Finance organization.
Travel Requirements:
No travel required
Knowledge, Skills and Abilities:
* Strong attention to detail
* Proficiency with data entry accuracy, produces highly accurate output.
* Strong oral and written communication skills.
* Friendly and collaborative; team oriented.
* Excellent customer service, research, and negotiation skills
* Ability to make sound judgments, based on data analysis.
* Organized with excellent time management skills.
* Ability to multi-task and focus, in a fast-paced work environment.
* Possesses a moderate understanding of accounts receivable and general accounting.
* Ability to perceive unfavorable conditions and employ critical thinking skills to proactively initiate alternatives to circumvent the problem.
* Flexible; easily adapts to change in systems and/or process.
* Microsoft Office / Excel skills.
Work Environment:
* Standard office environment.
* Sedentary to light physical effort necessary to perform the job.
* Extensive telephone use and computer work.
Experience:
* Minimum of 1 year previous experience with; Accounts Receivable, cash applications, collections, customer relations required. Experience with Oracle, Microsoft Dynamics 365, and other ERP/business applications is beneficial.
Education:
* Degree in accounting, business or related area is preferred.
* A combination of experience and education resulting in a moderate understanding of cash applications & collections is required.
Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.90 and $27.89 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
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