Hybrid AR Specialist opportunity + great benefits and opportunity for growth!This Jobot Job is hosted by: Jacque SeatonAre you a fit? Easy Apply now by clicking the Apply buttonand sending us your resume.Salary: $20 - $24 per hourA bit about us:We are a well-established services company that has grown consistently for 3 decades!Why join us?This is an excellent opportunity for a motivated professional to contribute to a growing organization while enhancing their skills in collections and financial operations. If you are passionate about delivering exceptional service and driving financial results, we encourage you to apply! We offer:
- Organizational Stability
- Opportunity for growth & advancement
- Great benefits
- Hybrid work schedule
Job DetailsWe are seeking a dedicated and detail-oriented Accounts Receivable Specialist to focus on collections by managing and overseeing past-due accounts within our portfolio. This role requires excellent communication and organizational skills to ensure timely payment resolutions while maintaining a strong commitment to customer service and compliance with company policies. The successful candidate will collaborate cross-departmentally to advocate for customer needs and provide insights to senior leadership. Duties and Responsibilities:
- Proactively contact customers via phone and email to secure timely payments and address outstanding balances.
- Develop, maintain, and execute daily collection plans to manage and resolve past-due accounts efficiently.
- Monitor and follow up on payment arrangements, settlements, and customer commitments to ensure adherence to agreed terms.
- Prepare and deliver comprehensive overviews of customer balances to senior leadership, providing informed recommendations for next steps, including escalations when necessary.
- Serve as a customer advocate by addressing and resolving issues through cross-departmental collaboration, ensuring a positive customer experience.
- Ensure strict adherence to company policies, procedures, and mission statement while maintaining confidentiality and compliance with HIPAA regulations.
- Support the organization's financial success by fulfilling additional responsibilities and duties as assigned by leadership.
Job Requirements:
- Minimum of 1 year of customer service experience, preferably in a collections or accounts receivable environment.
- Minimum of 1 year of call center experience
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Excellent verbal and written communication skills, with a customer-focused approach to problem-solving.
Preferred Qualifications:
- Prior experience in collections or financial account management.
- Familiarity with accounting systems and customer relationship management (CRM) tools.
Education:
- Associate's Degree in Accounting, Finance, Business Administration, or a related field is required; equivalent professional experience will be considered.
Interested in hearing more? Easy Apply now by clicking the Apply button.