Location: Rochester,NY, USA
Reporting directly to the Assistant Controller, the Accounts Receivable Supervisor is responsible for leading, supporting, and monitoring all customer payment application, customer refund, lockbox, and customer inquiry function and associated internal controls. The Accounts Receivable Supervisor is responsible for the design and implementation of policies and procedures to facilitate and maintain all business activities impacting customer receivables.
Due to the nature of responsibilities, this role requires an on-site presence in the Rochester office during business hours.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What you'll do:
* Supervise daily, weekly and month-end Accounts Receivable activities, including customer relations, timely and accurate payment application, credit card and auto-pay processing, lockbox performance, customer refunds, and resolution of unapplied cash.
* Lead and cross train staff to ensure proper functional coverage and backup. Supervise daily activities of the staff and redirect work as necessary. Use internal KPI's to monitor and adjust staff performance (daily decisioning items, time to complete, Unapplied cash in $ and % of AR, Customer inquiry response time, Staff productivity).
* Actively maintain AR systems, controls, policies and procedures, and ensure controls are working effectively. Work with internal and external auditors to support their assessment of control performance. Review effectiveness of controls, remediate gaps as necessary. Identify and propose opportunities to automate and reduce manual processes.
* Partner with Director, Credit and Collections to resolve customer issues that may be impacting DSO and AFDA reserve. Work with Treasury to identify opportunities to improve daily and monthly reconciliation processes.
* Proactively manage banking and credit card processing relationships and manage contracts. Review lockbox performance and service.
* Support divestitures by providing receivables and customer reporting to purchasing company and by assisting with transition of customers and payments.
What you bring:
* Bachelor's degree in business, finance, or related field.
* 5 years of Accounts Receivable or supervisory experience with progressive responsibilities.
* Understand the business operating model. Foster team spirit and commitment to shared vision and goals.
* Take initiative and execute independently. Effectively prioritize tasks based on urgency and relevance. Meet deadlines.
* Identify opportunities to coach team members and incorporate constructive feedback that focuses on actions.
* Adapt quickly and act confidently in difficult or new environments. Deal with stressful situations with composure and professionalism.
* Collaborate with business stakeholders to improve customer experience, work with CSC's, GM's, Credit, and other departments as needed. Look for opportunities to enhance or expand relationships.
* Act as a change agent. Offer unique solutions or suggestions to solve business problems. Identify risks and benefits associated with potential options leading to a recommendation.
* Facilitate issues between members of Finance and the Cargas support team to address bugs or improve processes.
* Communicate clearly and concisely, both orally and in writing. Use applicable office terminology, forms, documents, and procedures in the course of the work. Respond tactfully, clearly, concisely, and courteously to issues, concerns, and needs.
* Use Microsoft Office including Excel, Outlook and Teams. Demonstrate ability to quickly adapt to new software and office tools.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at ...@superiorpluspropane.com to let us know how we can enhance your experience.
Other details
* Job Family USA
* Pay Type Salary
* Employment Indicator Full Time
* Min Hiring Rate $60,000.00
* Max Hiring Rate $80,000.00
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* Rochester, NY, USA