The CompanyAt Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.Utica National Insurance Group is an A rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.What you will doJoin the dynamic Finance team at Utica Mutual as an Accounts Receivable Technician. This crucial role includes the responsibility of maintaining accurate and timely postings within our Accounts Receivable system. Your success contributes directly to the company's financial accuracy and efficiency. The position is ideal for candidates who demonstrate tenacity, results-oriented thinking, strong ethical standards, decisive decision-making, and teamwork. If you're detail-oriented, adept at managing financial data, and looking for an opportunity to enhance your career, we invite you to apply.Key Responsibilities:
- Assisting with posting cash receipts and correcting errors in the Accounts Receivable system.
- Receiving, preparing, and appropriately posting all loose cash receipts while maintaining the daily bank deposit schedule.
- Assisting in processing cash receipts received with stubs through Remittance Processing Equipment, while preparing and maintaining daily bank deposit schedules.
- Assisting in the analysis of credit balances and/or refund requests to determine appropriate cash disbursements.
- Providing necessary billing information to Internal and/or External Customers as needed.
- Reviewing and processing Return Resolutions and Payments on a daily basis, advising appropriate finance contacts when completed.
- Assisting in the research of unidentified payments on the daily Cash Suspense Report.
- Assisting in the reconciliation of prior day's payment transactions including all bank to bank payments, IVR Payments, credit card payments, ACH/EFT payments and paper checks from all payment channels.
- Calculating the premium amount due from insured on cancelled policies requesting reinstatement by applying the CFO's reinstatement guidelines.
- Handling agent/insured requests that require a transfer of a misapplied payment, payment transfer request from customer, resolution of unpaid audits, review of an endorsement's impact on the account, or resolution of reinstatement requirements.
- Performing data entry of pre-screened EFT bank withdrawal requests to enable insureds to pay by automated bank withdrawals.
- Reviewing routine Dividend Payments according to proper business procedure to identify and withhold funds for unpaid balances.
- Investigating Returned Mail and handling it according to business procedure.
- Preparing and entering data accordingly for monthly recharge commission report of all write-offs and balances sent to collections.
- Assisting the Director and senior technicians with daily internal control report reviews as needed.
What will you need
- High School Diploma or Equivalent.
- Excellent command of English, both in written and verbal communication.
- Demonstrated customer service skills with effective interpersonal skills.
- Ability to maintain confidential information.
Preferred skills and attributes:
- 2 years of experience in a similar role.
- Experience with Remittance Processing Equipment.
- Proficiency in analyzing and interpreting financial data
- Demonstrated time management and priority setting skills.
- Knowledge of financial reconciliation practices, particularly with bank payments, IVR Payments, and ACH/EFT payments.
- Adept at handling payment transfers and resolving unpaid audits.
- Experience with billing information retrieval for Internal and/or External Customers.
- Familiarity with various payment channels and banking systems.
- Prior exposure to Accounts Receivable systems.
- Proficient with Office Equipment like computers, printers, telephones, etc.
Salary Range: $32,900-$49,300The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.Additional Information:Benefits:We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
Additional Information:This position is a full time salaried, exempt (non overtime eligible) position Utica National is an Equal Opportunity Employer.Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-MR1