Essential Duties & Responsibilities:
- Manage the daily ACH file processing, including exceptions, distributions, originations, and ACH returns in accordance with NACHA guidelines.
- Work with internal and external parties to resolve various ACH disputes, including responding to Written Statement of Debit claims, Proof of Authorization requests, Stop Payments, Reclamations, and processing Letters of Indemnification.
- Monitor and review risk alerts and obtain management approval for procedures. Stay informed of NACHA rule revisions and banking regulations to ensure that credit union processes remain compliant.
- Develop and revise department procedures to adhere to new compliance policies, standards, and protocols for products and services as regulations, banking rules, and guidelines evolve.
- Analyze payment operations to identify trends and generate reports, making recommendations to address issues. Backup other payment functions such as, but not limited to, share draft processing, cash ordering, processing incoming and outgoing wires, mobile deposit review, card processing, levies, and ATM operations.
- Report suspicious/fraudulent activity related to payment operations.
- Assist in the preparation for internal and external audits.
- Represent the Payment Operations team in handling inquiries and cross-training initiatives.
- Understand and adhere to Federal Reserve Regulation E, NACHA Rules and Guidelines, and other regulations as they pertain to Electronic Funds Transfer.
- Understand and comply with credit union policy, laws, regulations, and the credit union's BSA/AML/CIP/OFAC Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.
- Other job duties as assigned.
Qualifications / Education / Experience:
- Experience: Minimum of two to three years in payment operations with specific experience in ACH transactions.
- Education / Certifications / Licenses: Minimum of an Associate's degree. AAP (Accredited ACH Professional) certification preferred.
- Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills:
- Good written and verbal communication skills.
- Ability to work independently and in a fast-paced environment.
- Good knowledge and understanding of automated data processing systems including PC, software programs such as Excel, Word, etc. and a working knowledge of information systems.
Working Environment & Physical Demands:
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.