Location: Durham,NC, USA
*Description:* *What You'll Do* *As part of the team, you will work with an outstanding team of Tier 3 Technical Consulting Engineers. In this role, you will specialize in one of or more core technologies while learning the foundations of network products, protocols, and best practices. You will work as part of a collaborative team to provide technical support during critical network issues and manage a case load of lower critical issues for customers. You will collaborate with other professional teams with a focus on problem resolution. * Nexus/ACI Skill Requirements: * Experience troubleshooting complex issues with ACI and Nexus * Strong Routing/Switching skills: OSPF, BGP, EIGRP * Kubernetes * Linux/Unix *Experience with Secure protocols: TLS, HTTPS, IPSEC, PKI *Hands on expertise troubleshooting/supporting any of the following: oRouting protocols: OSPF, EIGRP, BGP oGeneral protocols: DNS, DHCP, ARP oTransport protocols: TCP, UDP, QUIC oNetwork access protocols: SSH, TELNET, RADIUS, TACACS oFile management protocols: TFTP, FTP, SFTP, SCP oNotification protocols: SNMP, SMTP, SYSLOG oCisco technologies: VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator (NDO), Wireless, SD-WAN, VPN, AnyConnect, and Stealthwatch oNetworking tools: wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT, * Cisco CCNA-CCIE equivalent expertise troubleshooting *Resolution leader, problem-solving - troubleshooting methodology *Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching *A team player focused on customer success *B.S. degree in a technical field (CS/EE preferred) Day to Day: The day-to-day responsibilities for all engineers are broken into two parts: 1) 50% of their day (4 hrs) will be spent taking customer calls for support. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level. 2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). The engineers day typically consists 2-3 new issues per day and 10-15 cases in their backlog. This person also needs the ability to assess the customer's situation, and help develop an action plan that will result in a resolution.* This is not a design/architecture role. This is heavy interaction with their customers and troubleshooting the issues. * All of these will require some combination of the following: troubleshooting, scheduling meetings with vendors and/or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers. This role is not like a help desk. This person will be doing higher level troubleshooting that requires them to work with other technical SME's to provide resolution. This position is 100% remote. *Skills* network engineer, routing, switching, Cisco, troubleshoot, network monitoring, automation, DNAC, Catalyst Center, networking protocols *Top Skills Details* network engineer, routing, switching, Cisco, troubleshoot,network monitoring,automation,DNAC,Catalyst Center *Additional Skills & Qualifications* This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented. *Experience Level* Intermediate Level *Pay and Benefits* The pay range for this position is $45.00 - $55.00/hr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position will be accepting applications until Dec 6, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.