Activities Manager
: Job Details :

Hourly Rate: $31.82JOB SUMMARYResponsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.This is a non-exempt position and will be paid on an hourly basis with overtime in accordance with state and federal law.Salary range $62,400 $70,000CANDIDATE PROFILEEducation and Experience* High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.OR* 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESManaging Activities Team* Ensures staff is trained on all brand standard operating procedures.* Administers and ensures employee adherence to corporate and local SOPs.* Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).* Demonstrates knowledge and proficiency in all safety and emergency procedures.* Demonstrates knowledge and proficiency in the brand's accident prevention policy.* Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.* Fosters teamwork and communication among different departments.Developing, Coordinating, and Managing Property Events* Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.* Monitors and directs concierge, boats, Kids Klub, and guest experience.* Creates, organizes and implements activities for all age ranges.* Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.* Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.Managing Departmental Budgets* Manages wages and controllable expenses within budgeted guidelines.* Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.* Manages the department's budget in the areas of man hours and wages.* Reads and comprehends operating statements and budget worksheets.Conducting Human Resources Activities* Provides constructive coaching and counseling to employees.* Supports the development, training, and mentoring of employees.* Demonstrates knowledge of how and when to impose deadlines and delegate tasks.* Motivates and provides a work environment in which employees are productive.* Listens and responds to employee's needs.* Manages group or interpersonal conflict situations effectively.* Develops and manages hourly employees.Ensuring Exceptional Customer Service* Provides excellent customer service.* Determines guest's needs, and strives to meet these needs.* Handles guest problems and complaints effectively.Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.