Location: Herndon,VA, USA
Description
We are seeking a Data Center Operations Subject Matter Expert that will be responsible for liaising between the service team owners that run the suite of AWS tools that enable our customers to leverage cloud technology in ways that no other company does and our Data Center Operations teams on the ground that care and feed the hardware that makes this possible. This candidate will be working on changing the face of Cloud technology in the region. This role is based in the National Capitol Region.
As a Data Center Operations (DCO) Subject Matter Expert you will work as a force multiplier for the Operations team, whose primary responsibility is the running and maintaining of DCO projects, maintenance, and upkeep of the datacenter. Our ideal candidate possesses a natural curiosity, sharp analytical skills, a self-driven approach to identifying work and implementing solutions, and is excited to pioneer on behalf of customers. This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting business and systems requirements from internal and external customers, working with other organizations to drive systemic issue resolution, liaising with service teams and driving project schedules. You will also be responsible for setting project management standards and delivering large, cross functional projects across the Amazon dedicated cloud environment. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
* Apply project management methodology to manage scope, plan work, coordinate resource deployment on tasks, analyze risks/develop mitigation strategies and proactively identify and resolve issues.
* Own goals involving cross functional projects and stakeholder management.
* Solve customer projects by applying technical and problem solving skills.
* Provide leadership and perspective, and drive stakeholders to decisions in ambiguous situations.
* Apply continuous improvement methodologies to analyze and understand existing processes and workflows.
* Develop and manage detailed program schedules and report weekly progress and risks to senior leadership teams across multiple sites and functions.
* Participate in team meetings for metric analysis and daily/weekly goals achievement.
* Contribute to the development of other team members.
* Confident working in a Linux and CLI environment, and working with pre-written network configurations.
* Help define metrics to increase our customer uptime
* Enforcing Amazons Security Best Practices
* Interact with third party vendors & contractors
* Contribute ideas to improve operational efficiency
* Engage with service owners and close communication gaps with DCO teams across the ADC organization
* Share knowledge and help educate less technical staff on the best practices related to all service owner issues
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in I.T. Related field or equivalent military experience
- 2+ years of hand-on experience with server hardware
- 2+ years of project management experience
- Current, active US Government Security Clearance TS/SCI with Polygraph
Preferred Qualifications
- Experience troubleshooting all levels of the OSI model
- Previous experience working in a Data Center environment and understanding of Linux/Unix Administration
- Experience in large scale DC or equivalently complex troubleshooting and maintenance practices
- Root cause analysis and troubleshooting/problem solving experience
- Ability to understand & communicate high level technical solutions
- Data Center, System Engineering, or Networking engineering background and demonstrated excellence.
- Experience in operating in large scale, mission critical, 24x7 operational environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit