Added - 10/02/24
Customer Training Program ManagerProject/Traffic ManagementSan Francisco, CA | Freelance
Job Description
The Sage Group's client, a well-respected collaboration software company, is seeking a dynamic, highly motivated program manager to join the Customer Training team to help scale live, customer-facing, instructor-led training programs. This person will manage the day-to-day operations of current programs, drive process and operational improvements, lead marketing efforts to expand program awareness, and use skills in problem-solving & communication to improve outcomes.
Job Responsibilities:
Manage day-to-day program operations and communications. Coordinate and drive new projects, working cross-functionally and creating detailed documentation to accomplish goals. Conduct research and competitive analyses to help inform future strategy. Partner with instructional design and content teams to prioritize and build new ILT content. Partner with training operations teams to streamline processes and reduce complexity for partners, customers, and internal teams. Expand awareness of the company's Live Training programs by building & advocating for marketing plans for three audiences: SaaS customers, Solutions Partners, and key internal stakeholders. Track key performance metrics related to training enrollments, engagement, and outcomes. In order to be successful in this role, you will bring:
- Proven success as a strategic thinker and tactical executor of programs.
- Bachelor's degree in business administration or a related field.
- 6-8 years' experience in program management within training, L&D, or similar groups.
- Exceptional verbal and written communication skills.
- Problem-solving skills, exceptional attention to detail, and ability to work independently.
- General marketing skills.
- Moderate knowledge of business and management principles involved in strategic planning, resource allocation, and program growth.
- Jira, Confluence, and Trello experience a big plus.
- Proficiency in Google Workspace required.
- Zoom or other conference tools required.
Duration: This is a long-term contract (18 months).
Location: 100% remote within the United States.
Compensation: $80-95 hourly range, w-2.
Benefits: Medical, dental, and vision benefits are provided as well as 401(k) matching.
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