Essential Functions:
- Performs basic support functions to ensure efficient operation of the area such as:
- answering phones, directing calls and taking messages
- copying, scanning faxing and/or emailing documentation
- ordering and/or restocking supplies and forms as needed
- preparing, receiving, sorting, and distributing mail and other delivered items to providers and staff w/ any certified mail requirements.
- maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed w/ knowledge of repair process.
- gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing patient information; maintaining departmental records and files as directed
- Performs basic and some advanced administrative functions such as:
- composing and editing a variety of correspondence and other materials from verbal/written instructions, and processing and/or transcribing documents
- attending meetings and recording, maintaining and distributing minutes and/or notes
- education and implementation of new vs. established patient scheduling, registrations, and correct claim creation as directed by office manager.
- Completes staff and/or patient scheduling duties such as:
- Maintaining, calculating and compiling basic statistical, numerical and /or computerized reports under manager direction for month end and data analysis
- orienting employees on procedures and process improvements
- scheduling appointments and/or gathering insurance information.
- Composing and editing a variety of correspondence and other materials from verbal/written instructions
- Shares knowledge and experience with other office staff. Will serve as mentor to AA 1 positions.
- Communicates all pertinent information and general environmental information to applicable staff.
- Performs other duties as assigned; completes training and education as required.
Skill Requirements (Competencies):
- Requires a strong understanding of general office routines and procedures with the ability to file accurately
- Proficient in Microsoft Word, Excel and PowerPoint; proficient with computers to include keyboarding, navigation and use of email
- Ability to prioritize and work on multiple projects and duties with deadlines
- Ability to work with multi-line phone and computer systems accurately and efficiently
- Effective customer service and relationship building skills with patients, visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality
- Ability to transcribe documents
- Strong listening, verbal and written communication skills
- Completes staff and/or patient scheduling duties such as:
- Maintaining, calculating and compiling basic statistical, numerical and /or computerized reports under manager direction for month end and data analysis
- orienting employees on procedures and process improvements
- scheduling appointments and/or gathering insurance information.
- Composing and editing a variety of correspondence and other materials from verbal/written instructions
- Shares knowledge and experience with other office staff. Will serve as mentor to AA 1 positions.
- Communicates all pertinent information and general environmental information to applicable staff.
- Performs other duties as assigned; completes training and education as required.
Education Requirements:
- Associate's degree or equivalent experience required
- CHAA certification preferred
Experience Requirements:
- Three to Five years of administrative office support experience required
- Coding and billing experience/ CPT knowledge.
Equal OpportunityAugusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.