Location: Orchard Park,NY, USA
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-time: 227 Thorn Avenue, Orchard Park, NY
SUMMARY OF POSITION FUNCTION:
Identifying patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction.
MAJOR DUTIES AND RESPONSIBILITIES:
+ Knowledge and demonstration of agency core values in day-to-day activities
+ Develop exceptional customer service to provide a positive patient experience.
+ Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
+ Enroll new clients or re-enroll former into appropriate programs.
+ Answer inquiries and offer valid information as needed
+ Minimize call duration without compromising quality.
+ Maintain HIPAA compliance to protect individuals' privacy
+ Politely and promptly answer and direct calls to the appropriate person.
+ Manages high volume of inbound phone calls for various locations; always identifies self and agency
+ Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with other departments as needed.
+ Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff.
+ Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable.
+ Attend meetings onsite and offsite as assigned.
+ Insurance verification for Medicaid and Commercial payors
+ Other duties as assigned.
SKILLS/COMPETENCIES:
+ Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency's Electronic Health Record system and use of office machines
+ Excellent customer service skills with clients and colleagues
+ Strong communication skills, both verbal and written
+ Meticulous attention to detail; excellent time management and organizational skills
+ Ability to multitask in a fast-paced work environment
EDUCATION REQUIREMENTS:
+ High School Diploma or equivalent
EXPERIENCE:
+ One year work experience in work related field preferable
+ Flexible availability and willingness to work nights and weekends.
+ Must possess a valid driver's license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17.00/hr