Description:
Stellar MLS was Named a 2022 and 2023 Top Workplace by Orlando Sentinel!
We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals!
Benefits We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan.
This is a Hybrid role, must be able to work in a hybrid work environment both in the office (Altamonte Springs) and remotely (in the state of Florida).
These essential job responsibilities, requirements, and skills are not to be construed as a
complete statement of all responsibilities, requirements, and skills. The Membership, Admin &
Data Integrity Specialist will be required to perform other job related essential and non-essential
responsibilities, requirements, and skills as required.
What it is:
The Membership, Admin & Data Integrity Specialist works on the front lines, collaborating with
MLS customers and all departments, to maintain the accuracy of Realtor and Office Records,
make listing changes and corrections in the MLS database, and adhering to the compliance of
Stellar Rules and Regulations.
Reporting to the Sr. Admin and Data Integrity Manager, this role requires someone to have a
positive, professional, and collaborative customer service-oriented mindset. They must be
committed to going the extra mile in order to assist our Stakeholders in our shared endeavor of
providing world class service.
What you'll do:
This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will span 3
divisions and consist of:
All Divisions of the Department:
- Manage inbound and outbound calls regarding questions on Memberships, MLS fees,
- MLS listings and compliance of MLS rules and regulations.
- Take a high volume of calls and chats.
- Respond to a high volume of emails.
- Must be able to assist customers that may be upset and de-escalate when necessary.
- Manage, work and complete high volume from multiple email folders in a timely manner.
- Act as a point of escalation to review, research and respond to customer issues from other departments.
- Maintain professionalism with vendors, customers, shareholder association staff, and staff at all times.
- Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager.
- Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function.
- Cross training within the department and other departments as necessary.
- Work independently and as a team without direction when necessary.
- Liaison for other departments and association staff as a subject matter expert on Stellar
- Guidelines, Rules, Regulations, and listing inputs.
- Self-motivator to look for, or ask for, additional tasks during periods of reduced workflow.
- Able to be flexible, meet deadlines, and work in a fast paced, challenging environment.
- Detail oriented and able to seek information as necessary.
- Active listener and communicate properly with relevant information.
- Must be able to assist customers that may be upset and de-escalate when necessary.
- Must be able to work in a hybrid work environment both the office and remotely (in the state of Florida).
Additional Responsibilies for Each Division of the Department Are Listed Below(note that all members of the department are expected to complete the basic requirements of each primary essential job responsibility below for each division)1. Member Services
- Maintain accurate membership records from Shareholder Associations
- Process new member and office applications
- Consistently monitor membership database exceptions/imports, report issues and make needed corrections
- Work with LSC staff to ensure member records are accurate
2. Administration
- Add reciprocal and customer listings as requested
- File MLS exclusion forms and complete listing changes in the Multiple Listing Service database
- Monitor and reply to emails within 1 business day turnaround time
3. Data Integrity
- Monitor and review listings to ensure compliance of Stellar Rules and Regulations
- Monitor and reply to emails and compliance notices within 1 business day turnaround time
- Assist customers with understanding Stellar's Rules and Regulations, in a calm and professional manner
Requirements:
Who we need:
To succeed in this role, the Membership, Admin & Data Integrity Specialist will need a particular
skill set. For this position, those include:
1. Other Essential Skills
- Excellent customer support and communication skills
- Ability to learn proprietary software
- Proper phone etiquette and effective (active) listening skills
- Exceptional verbal, written, interpersonal and communication skills
- Must be able to meet deadlines.
- Must be flexible in a fast-paced changing environment.
- Sound judgement and make appropriate decisions.
- Ability to remain composed under pressure essential to this position.
- Team-player, that can also effectively work independently.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
2. Education, Certifications, and Software Skills
- High School Diploma or GED
- Proficiency in MS Office products
- Previous real estate, sales or title experience preferred
3. Essential Physical Skills
- Acceptable vision and hearing (with or without correction)
- Bending on occasion
- Talking for long periods of time, approximately 6-8 hours a day
- Lifting up to approximately 10 pounds occasionally
- Sitting for long periods of time approximately, approximately 6-8 hours a day
- Writing and/or typing for long periods of time, approximately 6-8 hours a day
(Reasonable accommodations will be made for otherwise qualified individuals with adisability).
What you need to value:
- The Membership, Admin & Data Integrity Specialist must embody these core competencies:
- Dealing with Challenges An ability to deal with challenges and difficult situations in a practical and optimistic way.
- Information Seeking The ability to gather relevant information from a wide range of sources.
- Informed Decision-Making The ability to generate options and make sound decisions.
- Customer Focus The drive and ability to deliver exceptional service and to go above and beyond what is expected by customers and colleagues.
- Drive for Results An ambitious drive to set, meet, and exceed stretch goals.
At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed
to a team culture of diversity and inclusion in our organization and understand the value of each
person's contributions. We do not hire anyone simply to perform a job function. We believe that
your skills will make those job functions an effective, integral, and important part of the growth of
your department and Stellar and will contribute to the success of your colleagues and our
customers. We value the skills that you bring to Stellar and expect that you will affirm our culture
and values of collaboration, professionalism and cooperation through your actions and job
performance.
We are an Equal Opportunity Employer/Drug Free Workplace
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