Location: Millington,TN, USA
**Position Description**
Navy Personnel Command's Navy Casualty Office (PERS-00C) needs administrative support and leadership to perform one of the most important and revered missions in the Navy - providing timely and first-class casualty assistance to Navy families under the most grievous circumstances. This mission is supported across programs including travel, benefits support, mortuary affairs, and POW/MIA, Survivor Support and Entitlements (SSE), Mortuary and CASOPS branch programs. You will be part of an 11-person Contractor team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office.
**ACTIVE SECRET SECURITY CLEARANCE IS REQUIRED TO BE CONSIDERED FOR THIS POSITION.**
**In this role, you will:**
+ Perform operations, personnel management, and administrative support services.
+ Utilize the Defense Travel System (DTS) to reserve airfare for emergency travel for family members, process vouchers to reimburse family members for emergency travel performed, and reconcile the centrally billed account reimbursements.
+ Utilize the Joint Travel Regulations and related policy directives to process travel and entitlements for family members.
+ Monitor and respond to emails generated by DTS regarding system errors and rejects.
+ Develop, document, implement, and maintain an SOP for this requirement, program management and administrative services in support of Navy Casualty Programs.
+ Perform data entry and management activities using the Defense Casualty Information Processing System (DCIPS), the Defense Travefl System (DTS), and other workforce management tools.
+ Generate monthly reports documenting the work completed by the team and other adhoc reports upon request.
+ Conduct onboarding for newly hired personnel to meet the customers' demands.
+ Comply with all work requests that meet the scope of the contracted duties.
**Qualifications**
**To be successful in this role, you will have:**
+ Active Secret Clearance.
+ A high school diploma or GED.
+ 5+ years of experience in office/personnel management.
+ Excellent knowledge of the Microsoft Office Suite.
**Additional desired experience and skills:**
+ Previous experience with the PERS-00C Office or any office which manages government travel.
+ Bachelor Degree
If you are interested in supporting our military in this somber but extremely important role, submit your application today!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: ...@serco-na.com or call the HR Service Desk at 800-###-####, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ...@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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**ID** _67409_
**Recruiting Location : Location** _US-TN-Millington_
**Category** _Office Management/Sr Administration_
**Position Type** _Full-Time_
**Security Clearance** _Secret_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPWBB_