Location: Tyler,TX, USA
SPEA America, Subsidiary of SPEA S.p.A Group - worldwide leader in the design and implementation of testing systems for microchips and electronic boards - is looking for an Administrative and Order Processing Assistant for its Tyler Office.
The Administrative and Order Processing Assistant plays a crucial role in managing administrative and order processing tasks within the company.
This role requires high precision, attention to detail and the ability to work effectively in a dynamic environment.
Activities:
1. Order processing: accurate and timely management of incoming orders, including registration, processing, verification of product availability and shipment coordination.
2. Quotation generation. Generation of spare parts quotation based on incoming requests from the Sales Group, Customer Support Group or from Customers Directly.
3. ITAR and Customer's AVL Requirement Compliance.
4. Service Intervention schedule: Manage the calendar of the service team to keep up to date the Intervention calendar of all the Service group (based on indication provided by the service manager).
5. Service contracts expiration, renewal and quotation. Send customer and sales team reminder at the expiration of every contract for renewal. Generate quotation when needed.
6. Customer Support: provide customer support with questions about orders, shipping issues or product information requests.
7. Internal Communication: collaborate with different internal departments such as logistics, warehouse, sales and accounting to ensure efficient flow of order information.
8. Documentation Management: maintain and accurately update order records, shipping documents and other relevant documents.
9. Quality Control: verification of the accuracy of orders processed, ensuring compliance with customer requirements and company protocols.
10. Back Office Support: support general administrative tasks such as reporting, email management, data entry, and other tasks as needed.
Requirements:
1. High school diploma or preferable degree in a related field.
2. Previous experience in administrative or order processing roles.
3. Knowledge of order management software and office automation applications.
4. Excellent communication skills, customer orientation and organizational skills.
5. Retail attitude and precision.
6. Multitasking skills and time management.
7. Ability to work effectively both in team and independently.
8. Customer orientation and problem-solving skills.
9. Adaptability and flexibility in the context of a dynamic working environment.
Place Of Work:
Tyler - TX