Job Type Full-timeDescriptionJOB TITLE: Administrative Assistant - Adult Literacy Program DEPARTMENT: Employment Services Exemption: Non-Exempt REPORTS TO: Program Director, Division Director, Program Coordinator SUPERVISES: N/A I. SPECIFIC RESPONSIBILITIES include but are not limited to
- Answer phones, respond to all inquiries, and directing calls as appropriate. Provide applicants with information about the different services and set up appointments when appropriate.
- Manage ESL classes waiting list, reaching out to students to set up appointments
- Assist ESL Program Coordinator with translation, intakes, and orientations, reaching out to students, completing intake and other forms
- Perform data entry in various databases
- Assist with clerical functions including, but not limited to; typing letters, forms, and other documents, mailing, scanning, filing and retrieving files, organizing files, phone follow-up with students, and with other functions as needed.
- Organize and file students' folders. Retrieve folders as needed
- Perform other duties as assigned
II. QUALIFICATIONS
- Bilingual Spanish/English (required)
- Strong customer service skills (i.e. responding to phone calls, responding to all inquiries at the front desk, setting up appointments, etc.)
- Ability to learn quickly and be interested in developing a variety of new skills; be able to manage multiple tasks and meet deadlines; have the ability to work independently and as part of a team.
- Superior organizational, interpersonal, and communication skills; demonstrated experience in written and oral communication skills. Ability to handle confidential information
- Ability to take initiative and ownership of duties and processes
- High school diploma is required; some college preferred
- Strong computer skills: Microsoft Word, Excel, internet
- Flexibility to adapt to program changes and needs
- Some evening hours and travel between sites will be required
III. RELATIONSHIP WITH OTHERS
- Build and maintain close, daily interactions with co-workers and supervisors
- Effectively communicate with outside agency staff
- Forge mutually respectful partnerships with persons served and their families
- Have a strong sensitivity to cultural differences present among staff and clients within our organization.
- Possess a strong belief in people's ability to grow and change
IV. WORKING CONDITIONS
- Actively engage and interact with clients, coworkers, and outside agency staff
- Fast-paced, high-energy environment
- Work primarily in an office setting
- Considerable time is spent at a desk using a computer
- May also attend various meetings with different personnel and supervisors
V. Benefits Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Four weeks paid vacation. Weekly individual supervision and ongoing professional development. This is a full-time position at 35 hours/week, evening hours will be required. Salary is $38,000 per year.Salary Description $38,000 per year