Performs general administrative duties and data entry.
Work primarily in a defined office environment with specified hours, although flexible hours including overtime may be required; interact one on one and in groups with individuals from a diverse range of backgrounds.
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records.
Complete and mail letters or other pertinent information.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Maintain calendars and arrange appointments.
Process and prepare documents, such as business or government forms and letters.
Count, weigh, measure, and/or organize materials.
Train other staff members to perform work activities.
Knowledge of the services available in the center and how to utilize them.
Knowledge of criteria for assessing customers for referral to Enhanced Services and the processes for doing so.
Knowledge of the WD Board Operating Policies and Procedures and all applicable program laws and regulations.
Knowledge of community and program services and resources necessary to serve assigned customers.
Ability to navigate the WIT and TWIST systems.
Ability to pro-actively monitor customer progress and connect customers to the appropriate resources to assist them in making progress.
Ability to use Microsoft Office Applications, particularly Word, Excel and PowerPoint.
At local level, provides fiscal support for office operations and activities;
Assists with contract budget monitoring.
Examines accounting records for accuracy.
Monitor and track monthly WIOA training enrollments;
Updates and maintains ITA report;
Maintain and track inventory of transportation gas cards and bus passes;
Prepare monthly transportation report, for board and staff;
Review staff mileage submissions, travel forms, participant support service requests to assess accuracy and adherence to established procedures and guidelines;
Prepare and process AP invoices for review and payment;
Assist with monitor and auditor requests, as needed;
Maintain effective relationships with all employees, all management levels as well as external entities;