Role and Responsibilities:
Answers telephone promptlyReturns calls and follows up on all client service issuesSets up/confirms appointments for Program ManagerMaintains contact management system by:Imaging paperworkEntering tasks or requestsAppointment notificationCalls to be returned by ManagerGenerating reportsChecks monthly commission report for accuracy; follows up on unpaid commission.Prepares requested documentation for various audits and examinations by internal and external auditors.Files statements and client-related materialsMaintains LPL/Redtail DatabaseCoordinates charges and write-offs as requestedMaintains client files as outlined in Written Supervisory Procedures manualKeeps Manager apprised of operational and compliance updatesMonitors compliance with CE requirementsSubmits, tracks, and follows up on advertising and literature requiring approval/revisions as requested Monitors technology requirementsMaintains LPL compliance logs for quarterly submission.Performing direct mailings and advertisingAssisting and following up in obtaining compliance approval on all seminar materials and presentations.Assisting in preparation of seminars and other marketing materials in conjunction with Creative servicesAssisting with the follow up process of marketing strategies and seminars including contacting attendees, etcManaging website marketing and updates.Qualifications and Education Requirements
- Associate degree or 3 years of relevant experience
Preferred Skills:
- Customer service, tact, and public relations expertise
- Excellent oral and written communication skills
- Detail oriented
- Excellent math skills
- Excellent tech skills
- PC use with experience in Excel, Word, and database management