Location: Ann Arbor,MI, USA
AFSCME Benefits Summary
* Starting pay is $19.52/hour (This rate is non-negotiable and there is a 6-month probationary period). After hire, pay increases are dependent on length of service, advancement in the position, and other contractual factors.
This position is represented by the AFSCME union. For more information reference the AFSCME collective bargaining agreement: Collective Bargaining Agreements
Role Summary
To deliver customer support and assistance to the community.
Essential Duties:
* Actively listening and understanding the customer's needs (both internal and external) and providing solutions.
* Answering approximately 200 calls as a department per day from City residents addressing questions and performing basic functions related to one or more municipal programs or processes.
* Responsible for cash handling, receiving payments from residents, balancing daily cash drawer and provide cash received to Finance.
* Performing administrative responsibilities as needed to assist Service Areas
Training and Experience Required:
* HS Diploma or GED equivalent
* 1-2 years of office experience/customer service or related field
* Administrative Assistant Union Progression
View Additional Requirements and Information at: Administrative Assistant Job Description