Location: Newark,DE, USA
We are looking for a Front Desk Receptionist to join our team. The successful candidate will be responsible for providing excellent customer service, answering phones, greeting visitors, and performing administrative tasks. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. This is an excellent opportunity for an individual looking to gain experience in the customer service and behavioral health industry.
*Work Schedule: (Please Read)*
This is a part-time position Mon-Thurs from 10am-2pm or 12:30pm-4:30pm (your choice) and every other Saturday from 9am-2pm.
We are also looking for someone who can cover some daytime hours if our office manager is sick.This position offers a great work/life balance.
Expectations:
Strong verbal and written communication skills
Comfortable multi-taskingAbility to deliver exceptional client serviceHighly motivated, enthusiastic, and professionalExceptional attention to detail
Communicate effectively in oral and written form; organizational skills; ability to follow instructions; work cooperatively and effectively with clinicians and clients
Knowledge of office management systems and procedures
Job duties & responsibilities:
Point of contact for client's regarding questions, concerns and guidance with operations, procedures, and processes
Write and distribute email, correspondence memos, letters, faxes and formsSchedules appointments with awareness of insurance
Greets and interacts with clients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Answers all phone calls in a professional manner and relay accurate messagesAlerts providers of messages and responds to messages from therapists
Communicates with owner and therapistsAssists with copying, faxing, and general administrative support
Performs assigned work; reports to supervisor, in a timely manner,Performs other related duties as required.
Requirements:
High School Graduate or Equivalent
1 year experience in a medical or therapist practice setting preferred
Some Billing Experience
Basic experience with technology, including Microsoft Office Suite
Must be fluent in English with knowledge of proper English grammar and usage; fluency in Spanish or other languages is a definite plus
Experience with management systems
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