Location: East Lansing,MI, USA
VIVO Infusion LLC Infusion Administrative Assistant Full TimeEast Lansing MI COMPENSATION 1900 2300 hr BENEFITS OFFERED Medical Dental Life Vision 401K with Match PTO 5 Bonus Eligible Great Culture EMPLOYMENT Full time 830AM to 500PM REPORTS TO Clinic Manager FLSA STATUS Non Exempt Who We AreThe Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients We offer an array of advanced therapeutics and provide personalized care for every patient These treatments are delivered by a highly skilled clinical nursing staff and monitored by board certified advanced practitioners Vivo Infusion has received The Gold Seal of Approval from The Joint CommissionThe Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve Learn more about Vivo by visiting our website httpsvivoinfusioncom GENERAL PURPOSE OF THE JOBThe Infusion Administrative Assistant Previously known as Clinical Service Specialist for Vivo Infusion is responsible for the on going coordination and organization of the clerical and reception operations at the infusion center This person assures that accurate and efficient systems are in place for all patient and third party billing and accounting and all medical records are in order and complete The person in this role is responsible for all communication functions of the infusion center via phone patientguest reception and electronic interface PRIMARY RESPONSIBILITIES Processes patient payments at point of service via Rectangle Health andor other Vivo approved technologySchedules patients for follow up infusion treatments when applicableCoordinates patient scheduling events with Patient Care Navigators PCNs when requested and informs referring office of scheduling eventsMaintains patient medical records per facility guidelinesAssures that patient medical records pertinent to treatment are filed in the appropriate medical record on a timely basis and all required documents are available for Provider reviewIs responsible for maintenance of patient records either directly or as delegated as defined in Vivo policyDemonstrates proficient utilization of information systems provided maintains statistical records and prepares reports as requested by Clinic ManagerMaintains infusion center general office supply inventory under the supervision of the Clinic ManagerManages all incoming telephone calls and appropriate triage of such telephone callsProcesses Purchase Requisitions according to instructionsCommunicates effectively to promote a positive image with patients visitors co workers physicians office personnel and external agencies and officesDemonstrates productive working relationships with professional staff co workers referring physician office staff ancillary department personnel and external agenciesCalls patients to remind them of upcoming infusion treatments as neededReviews patient cancellation events and proactively reschedules patient treatments to ensure treatment plan adherence SECONDARY RESPONSIBILITIESDevelops and initiates formslogs and records related to the daily operations of the infusion center Generates and processes all paperwork connected with suppliesManages mail and Fed Ex shipmentsAssembles incoming mail received on a weekly basis to validate accuracy and consistency before sending to accounts payableHandles office correspondence and memos for Clinic Manager Attending Provider and Medical DirectorMaintains a presence in the infusion center reception area checking in and greeting all patients and guestsCommunicates schedule changes to the Clinic Manager and the nursing staff and Advanced PractitionerEnforces and adheres to all HIPAA compliance policiesPerforms all duties in a courteous and professional manner and complies with all Company established policies and proceduresParticipates in staff technical educational and quality improvement meetingsAttend and or participate in all designated training sessionsRequest assistance or advice from supervisor as neededPerform other duties as assignedQUALIFICATIONSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions High School graduate or equivalent required Associates or Bachelors Degree preferred1 3 years in administrative support in a customer service environment preferredIntermediate Computer literacy including knowledge of MS Office tools Excel and WordKnowledge of medical abbreviations and terminologyDemonstrates skill in information system function printer use fax machine and other office equipment Maintains relevant proficiency in computer software to include Microsoft Word Excel spreadsheetsEffective communications skillsPrevious scheduling experience preferredPrevious clerical experience preferred in a health care settingBilingual language Spanish preferred but not requiredTravel is minimal in this role Regional travel can be up to 15 PHYSICAL DEMANDSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions WORK ENVIRONMENT & PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job The noise level in the work environment is usually low to moderate The employee is frequently required to sit and infrequently required to stand lift andor move up to 25 pounds While performing the duties of this job the employee is required to sit stand; walk and talk and hear Requires excellent visual dexterity and manual dexterity Looking for more opportunities with Vivo Infusion Check out our Careers page httpsvivoinfusioncomcareers RECRUITMENT PRIVACY STATEMENT Notice to all applicants Vivo Infusion posts all open positions to the Careers page of the company website httpsvivoinfusioncomcareers The Vivo Infusion Careers page is found underneath the About tab on our website Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information as a part of the Application and Interview process We may request Contact details including your name address email address phone numberEmployment history including previous employers and job titlespositionsBackground information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVrsum transcripts and employment referencesNominated references including their name contact details employer and job roleProof of your eligibility to work in the USDesired salaryPLEASE BE AWARE THAT THERE MAY BE FRAUDULENT ATTEMPTS OR BAD ACTORS WHO SEEK TO OBTAIN YOUR PERSONAL ANDOR FINANCIAL INFORMATION CHECK THE URL AND CONFIRM THAT YOU ARE CONNECTING DIRECTLY WITH VIVOINFUSION httpsvivoinfusioncomcareers