Role: Administrative Assistant Location: Saddle Brook NJ Job Type: Contract Duration: 0-6 month Job Description: - This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster.
- The individual handles a single line of claims or a combination of claims from different segments.
- The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities: - Makes and maintains a connection with the customer by understanding and meeting their needs
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Generates and sends appropriate forms to insured/claimant for completion
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Key skills: Data entry and administration.