USI/ Asteelflash is activity looking for a talented Administrative Assistant to join our leadership team here in Milpitas, CA. The ideal candidate will provide support to the operation of the Company's Management by monitoring the activities committed with internal personnel, customers, and suppliers as appropriate. Coordinate the execution of tasks that guarantee the realization and fulfillment of the management objectives prior to the deadlines. This role requires a customer-centric mindset, strong leadership skills, and the ability to analyze and improve customer service processes. The ideal candidate will be passionate about enhancing customer satisfaction, driving loyalty, and fostering a culture of continuous improvement. Must have strength to correlate information with a proactive approach to problem solving. RESPONSIBILITIES:
- Maintain strict confidentiality information for reasons of their position.
- Administrative support to the General Manager (GM) and GM's direct reports (Managers) to follow up and solve the issues of the areas.
- Organize meetings or videoconferences with the local, regional and corporate areas and clients involved, having the responsibility of preparing the agenda, invitations, and ensuring the successful connection and keeping the relevant minutes and action items, including tracking and driving of action items by the GM and direct subordinates for on-time completion. When needed, attend GM's meetings.
- Ability to construct recommendations and/or provide considerations to the General Manager on business management matters.
- Coordination of trips, appointments, and General Manager's agenda. When needed, coordination of the GM's direct subordinates may apply.
- Maintain records of files, documents and reports of Management and support in making presentations.
- Assist in generating company reports.
- Act as a point of contact between corporate, staff managers, employees, clients, and others.
- Has the authority to purchase or obtain tools and consumables for the General Manager.
- Has authority to organize direction travel, hotel reservations and flight purchase.
- Create material requisitions applications.
- Coordinate activities to support strategy initiatives from NA Central Office
- Follow up and update about actions plan regarding of Central Office.
- Support to Business department to generate best customer experience with our potential and current customers, visitors.
- Administrate the building resources as conference room, lobby area and visual communication in these areas, improving the corporate image.
- Develop and implement strategies to enhance the overall customer experience across all touchpoints.
- Analyze customer feedback, complaints, and satisfaction metrics to identify areas for improvement.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and optimize the customer experience.
- Handle escalated customer issues and ensure timely resolution while maintaining a focus on customer satisfaction.
- Stay updated on industry trends and best practices in customer experience management.
MINIMUM QUALIFICATIONS:
- Bachelor's degree or level of knowledge that would be obtained from a Bachelor's degree.
- 2 years' experience in similar fields.
KEY COMPETENCIES:
- Fluent in English (Speaking & Writing)
- Proficiency in MS office (Word, Excel, PowerPoint)
- Proficiency in Windows Program
- Adaptability
- Accountability
- Ability to quickly correlate information
- Proactivity
- Negotiating Skills
- Time management
- Organization
- Communication
- Sense of Urgency
- Customer Service
This position will be 100% onsite. The expected based salary range for this position, if filled in California, is $75,000-$90,000 annually, dependent on specific skills and work experience. To formally apply for this position, please submit your resume to [email protected] Please refer to R24-0028 when submitting.