Job Summary: The Administrative Assistant/Receptionist is the supportive force that empowers the administrative team at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). This position is responsible for supporting the operations of HOFV by being an outstanding partner in guest and tenant services. The ideal person will be a proactive and independent problem solver with exceptional communication skills and a meticulous attention to detail. This individual should have previous experience working in an office environment, performing administrative and receptionist duties, and providing support to management. Given the changing nature of the executive landscape, HOFV relies on administrative staff for flexibility and foresight, while maintaining confidences related to high-level systems and operations. This position can be filled full-time or part-time, but is primarily Monday-Friday position with variable hours from time to time. Position Objectives:
- Provide support to the HOFV Team as directed to ensure that company goals and objectives are accomplished.
- Assist with communication between employees, liaising with internal and external management on various projects and tasks.
- Plan and orchestrate work to ensure that priorities are met, organizational goals are achieved, and best practices are upheld.
Essential Job Functions/Responsibilities:
- Provide superior guest service to visitors, guests, clients, vendors, and staff.
- Answer incoming calls to the company's main phone line.
- Greet guests visiting the office with professionalism and care.
- Manage professional and personal scheduling for management, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics.
- Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to management.
- Manage, coordinate, and arrange travel and travel-related activities, including hotel booking, transportation, and meal coordination as needed.
- Perform administrative and office support, such as typing, spreadsheet creation, and maintenance of filing systems.
- Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business.
- Assist in logistics in the Canton area as it relates to support to the business team.
- Organize team communications and plan events, both internally and offsite as requested.
- All other duties as assigned.
HOURLY/NON-EXEMPT Requirements Required Knowledge, Skills, & Desired Qualifications:
- Minimum of High School Diploma or GED. Associates Degree preferred.
- Minimum of 2 years' experience in an administrative role.
- Consistent performance exhibiting a high level of initiative, sense of urgency, extreme attention to detail, quick learning capability, common sense, and ability to problem-solve.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Exceptional communication skills including polished written and verbal communication and comprehension.
- Highly proficient in Microsoft Office-Outlook, Word, Excel, and PowerPoint-and comfortable with learning new technology platforms.
- Proactive/self-starter with the ability to work effectively and remain organized in a high volume and fast-paced environment.
- Strong time-management skills as well as the ability to prioritize, multi-task, and coordinate multiple projects at once.
- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.
- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.
- Must be a flexible and reliable team player, both within own department and entire organization.
Physical Requirements for Position:
- The ability to lift up to 25 pounds regularly.
- The ability to work in various Ohio weather conditions, inside and outside.
- The ability to move safely over uneven terrain, steps, or in construction zones.
- The ability to see and respond to hazardous situations.
- The ability to sit, stand, squat, and walk for periods of time as required for the position.
- Must be able to hear, see, and speak.
- Ability to comprehend instructions and retain information.
- Must have manual dexterity necessary to complete all job duties.
- Must be available to work in Canton, Ohio.
Core Competencies:
- Vision and Strategic Thinking : Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.
- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
- Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
- Execution: Ability to take plans and successfully execute against them.
ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus. Additional information on the Company can be found at www.HOFREco.com . ABOUT HALL OF FAME VILLAGE Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com . Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers. Salary Description $18/Hour