Our client is a third-party firm that specializes in administering employer benefit plans. Their goal is to create a state-of-the-art, fully integrated benefit management platform that will meet their clients' needs.
Embark on a career with limitless potential as an Administrative Assistant for the Retirement Department. Under the continuous guidance of the Department Supervisor and manager, this role serves as a stepping stone to a rewarding career in Pension work.
Duties & Responsibilities:
- Demonstrate continuous learning improvement and the ability to learn the benefits plan assigned to them. Work toward developing an understanding of Plans on other workstations within the Department to assist if necessary.
- Maintains and updates all records necessary to process retirement benefits
- Receives, computes, researches, and evaluates requests for vesting, retirement, death, and vacation benefits
- Personal interviewing of Plan participants, beneficiaries, or other representatives by telephone, email, and in person
- Coordinates with other departments, Union Representatives, Trustees, and other persons as required
- Learns the different codes in the Pension database
- Performs all related duties including, but not limited to, telephone and personal contact communications, correspondence preparation, suspense cutoff processing, and record keeping
- Involved in a variety of routine and semi-routine duties with the ability to multi-task
- Perform other duties as assigned
Qualifications:
- One year of office experience in a TPA or Pension Environment
- Two years of college experience in a related field- an associate's degree is not required
- Working knowledge of essential office equipment
- Proven track record of positive interpersonal communications with internal and external clients
- Demonstrated ability to keep calm and positive within all communications
- Proven ability to accurately and timely review and edit documents
- 3 years of general office experience
- Utilize computer and phone systems to be able to perform the essential functions of the position effectively
- Previous experience utilizing Microsoft Office software
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