Administrative Assistant
: Job Details :

Job Description:Max payrate 28/HrCandidates must be commutable to Tampa, FL.2 days in office, 3 days working from home - Will likely be Tuesday Wednesday in-office.Training:4-6 weeks of training. Same hybrid schedule.Experience:1-2 Years of experience as business liaison (relationship management for example.)- Must be proficient in Excel- Attention to detailClient Services:- Fast paced- High Demand- Mailbox management- Outbound calls to brokers, groups, etc.- Relationship maintenance- Must have strong written and oral communication skillsProblem Solving:Address and resolve customer inquiries and issues promptly.Implement effective solutions to improve customer satisfaction.Collaborate with partners by setting up meetings and ensuring the correct parties are involvedProviding Excellent Customer Care:Build and maintain relationships with your groups, brokers and internal partnersEnsure all customer interactions are handled with the highest level of care and professionalism.Foster a customer-first mindset within the team.Effective written and oral communicationCommunication and Time Management:Maintain clear, concise, professional and friendly communication with clientsEnsure that all tasks are completed in a timely manner and that deadlines are being metOrganizing your day and prioritizing tasksAlleviate emails by proactively calling clients to nurture relationships and solve for issueCustomer Service Team Leads:Serve as a role model and leader for peersCovers for Supervisor in the event of their absence.Ensure team members are aligned with company goals and customer service standards.Resolving Escalated Customer Issues:Handle escalated customer complaints and issues with professionalism and efficiency.Work towards a satisfactory resolution for both the customer and the company.Billing reconciliationProject manager/ full ownership for assignments:Items that require multiple days of TLC.First level of escalation review Mini AMmass enrollment changes, group changes that include block change for a broker