Company Overview: Sharps MWS is a leading provider of Medical Waste Services, operating route-based services throughout New York. We are committed to delivering exceptional service and maintaining strong relationships with our customers. Our team is looking for an organized and detail-oriented Administrative Assistant to support our operations and ensure smooth administrative functioning. Position Overview: The Administrative Assistant will play a key role in supporting our route-based operations by handling administrative tasks, coordinating schedules, and communicating effectively with drivers and customers. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. Key Responsibilities:
- Route Coordination: Assist in planning and coordinating daily routes for drivers. Ensure that all routes are optimized for efficiency and customer satisfaction.
- Communication: Serve as the primary point of contact for drivers, customers, and management. Respond to inquiries, provide updates on route status, and resolve any issues that may arise.
- Data Management: Maintain accurate records of route details, delivery schedules, and customer information. Update databases and generate reports as needed.
- Scheduling: Manage and update driver schedules, ensuring adequate coverage and compliance with company policies and regulations.
- Documentation: Prepare and distribute necessary documents, such as route sheets, manifests, and invoices. Ensure all paperwork is completed accurately and on time.
- Customer Service: Address customer concerns and requests promptly and professionally. Assist in resolving any service-related issues in a timely manner.
- Administrative Support: Provide general administrative support, including answering phones, filing, and handling correspondence.
Requirements Qualifications:
- Education: High school diploma or equivalent required; Associate's degree or higher preferred.
- Experience: 2+ years of administrative experience, preferably in a route-based or logistics environment.
- Skills:
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Knowledge of route planning software or GPS tracking systems is a plus.
- Attributes:
- Detail-oriented and proactive in identifying and resolving issues.
- Comfortable working in a fast-paced environment.
- Customer-focused with a positive and professional attitude.
Working Conditions:
- Office-based position with regular working hours.
- Occasional need to respond to operational issues outside of normal working hours.
EEO STATEMENT: Sharps Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.